Massachusetts Employer Seafood Department Supervisor in Boston, Massachusetts
Assists team leadership with the scheduling and supervision of seafood Team Members as well as with the day-to-day flow of the department. Oversees and maintains compelling seafood displays. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Job Responsibilities: - Supervises and delegates tasks to Seafood Team Members. - Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover. - Assists in training of new Team Members, utilizing learning checklists and training materials. - Resolves difficult customer situations. - Ensures all necessary breaks are given. - Makes sure temp, sweep, and sanitation logs are completed. - Sets and achieves the highest standards of retail execution. - Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. - Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. - Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. - Communicates and maintains Team Member safety and security standards. - Provides timely, thorough, and thoughtful performance evaluations. - Consistently communicates and models WFM vision and goals Job Skills: - Excellent communication skills and willingness to lead and develop others. - Extensive knowledge of Seafood team procedures and policies. - Extensive knowledge of Seafood products and ability to communicate living conditions of animals to customers and Team Members. - Able to prioritize efficiently and delegate responsibilities. - Excellent interpersonal, motivational, team building, and customer relationship skills. - Capable of teaching others in a positive and constructive manner. - Thorough product knowledge. - Advanced knowledge of regulatory and safety policies and procedures. - Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory. - Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate. - Proficiency with email, Microsoft Office, and operations-related applications Experience: - 12+ months retail experience Physical Requirements / Working Conditions: - Must be able to lift 50 pounds. - In an 8-hour work day: standing/walking 6-8 hours. - Hand use: single grasping, fine manipulation, pushing and pulling. - Work requires the following motions: bending, twisting, squatting and reaching. - Exposure to FDA approved cleaning chemicals. - Exposure to temperatures: \<32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), \>90 degrees Fahrenheit. - Ability to work in a wet and cold environment. - Ability to handle knives and other cutting equipment. - Ability to work a flexible schedule including nights, weekends, and holidays as needed. - Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.