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Salesforce.com, Inc Segment Account Partner (West) in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

We are currently seeking a Segment Account Partner to join our growing Customer Success team. Ideal candidates should be high-energy, driven professionals who are knowledgeable of technology and have solid business-to-business sales and account management experience. Salesforce.com offers a fast-paced, innovative environment where you will be empowered to uncover customer needs and position compelling service offerings to help customers unlock value and achieve success on the Salesforce Platform. Effective Segment Account Partners will generate pipeline by identifying opportunities within our customer base, work closely with license sales, articulate how our services can solve customer challenges and enable them to get the most out of their investment in our technology. You need to be a self-starter, take initiative, consistently meet or exceeded quota and have experience closing deals. Our goal is to build an organization of smart, ambitious Segment Account Partners, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Salesforce, integrity and reliability are as important as talent and effort.

Responsibilities :

  • Identifying and creating new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won

  • Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Segment Account Partner as a long-term trusted advisor

  • Tenacious and professional attitude to drive pipeline primarily through remote channels (phone, email, etc)

  • Create compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer’s investment in the Salesforce Platform

  • Create a positive impression with our customers by providing them with a world class experience

  • Collaborating with business development and core selling teams on account strategy

  • Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes

  • Meet or exceed quota

  • Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment.

Minimum Qualifications:

  • 3+ years of consultative sales experience including 2+ years of inside/field sales experience

  • Experience with complex and escalated customer situations

  • Demonstrated ability to develop and maintain Director, VP or C-level relationships where you are recognized as a trusted advisor

  • Strong knowledge of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.

  • Deep understanding of customer success principles, approaches and considerations

  • Ability to travel

Desired Skills

  • Strong knowledge of Salesforce’s applications and value proposition

  • Software and/or IT consulting sales experience

  • Knowledge of Salesforce product and platform features, capabilities, and best use

  • Ability to prioritize, multi-task, and perform effectively under pressure

  • Highly collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

For Colorado-based roles: Minimum annual salary of $85,670 . You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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