Job Information
Boston University SENIOR ASSISTANT DIRECTOR, VISITOR EXPERIENCE, Enrollment, Undergraduate Admissions in BOSTON, Massachusetts
About the Role
Boston University Admissions seeks a Senior Assistant Director of Visitor Experience. The Senior Assistant Director has the primary responsibility to manage the visitor experience for BU Admissions at the Alan and Sherry Leventhal Center (the Center), which welcomes over 80,000 visitors to campus annually. The Senior Assistant Director works closely with the Associate Director for On-Campus Recruitment who provides oversight and support to establish guidelines and standards for exceptional customer service for all staff working at the Center. The Senior Assistant Director also manages the physical plant of the Center and provides instruction to the professional admissions staff on-duty. This role supervises one Assistant Director, as well as 50-70 student admissions representatives. Weekend and evening work are required to support admissions programming, as well as lead student staff meetings and trainings. Weekend work is usually over a three-month period in the Fall and through the month of April. There are approximately six Saturdays in the office. Each month during the academic year, there are 1-2 student meetings after 5 pm.
This role works closely with the other four members of the admissions team based at the visitor’s center. It also supports the on-campus programming needs of recruitment staff based at our main office, which is separate from the visitor’s center. Other frequent collaborators include our IS&T and Facilities contacts.
The Senior Assistant Director’s primary duties include:
Managing the campus visit experience for prospective students, families, and special groups. This includes greeting visitors, registering and checking them in for events, campus tours and other specialized visit programs;
Assigning the work of 200 student employees to ensure that tours, information sessions, and other on-campus visit programs run smoothly and on time. This includes opening the Center daily to ensure all students and staff know their responsibilities and schedules for the day;
Supervising and managing 50-70 paid student admissions representatives. This includes recruiting, hiring, and training new student employees;
Evaluating student employee performance, maintain staffing schedules, and make staffing adjustments as needed during exam periods and holidays, and;
Conducting monthly student staff meetings. This also includes co-management of 24 Summer Student Admissions Representatives with the Senior Assistant Director for Admissions Ambassadors.
About the Organization
Boston University Admissions is part of the Enrollment & Student Administration unit (ENSA). BU Admissions plays a critical role in ENSA's mission through the undergraduate recruitment, selection, and enrollment of BU's first-year and transfer classes.
Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly diverse University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees. To read more about Boston University and our commitment to diversity and inclusion, please visit https://www.bu.edu/diversity/about/diversity-statement/
Required Skills
A cover letter is required for consideration.
About the Candidate
A Bachelor’s Degree and 3-5 years of experience, with 2+ years of management experience are required for this position. We are seeking a candidate who:
Has previous experience in customer service;
Has supervisory experience, particularly oversight of student employees;
Has experience working with a CRM, and;
Has a valid driver’s license.
Experience in higher education and college admissions is preferred, but not a requirement for consideration.
Candidates will be required to give a 10-minute college admissions presentation on their alma mater as a component of the application process. All candidates will meet with current students that work in our office.
Applicants should expect to complete a CORI/SORI check at point-of-hire.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .
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Required Experience