Massachusetts Veterans Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Manulife Financial is a leading financial services company with principal operations in Asia, Canada and the United States. In the United States, we are known as John Hancock Financial Services. In 2012, we celebrated 150 years of providing clients strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions.

Summary:

We are seeking a seasoned Senior Business Intelligence Analyst to lead the consolidation of key metrics from different organizational pillar leads under the following data pillars: Software delivery performance, Application Security, Risk and Asset Inventory etc. The goal is to support management in making informed decisions within GWAM (Global Wealth and Asset Management) technology channels/portfolios and ensure alignment with organizational target OKRs. Additionally, the candidate will be responsible for supporting the Service Assurance processes (Release, Change, Incident, Problem etc.) and its adherence to meet audit requirements.

Responsibilities:

• Gather and analyze the reporting requirements from segment leads

• Develop and maintain reporting processes and procedures to ensure accurate and consistent data collection

• Analyze data and metrics to identify trends, patterns, and opportunities for improvement and providing recommendations for remediation when targets are not met

• Lead the integration of different systems and/or work with GWAM’s Data Lake to compile data for the Portfolio Health dashboard

• Utilize data and analytics to enhance operational efficiency, ensure compliance with audit requirements, and drive continuous improvement in service assurance through PQA (Process Quality Assurance) checks

• Mentor, train, and provide technical guidance on dashboarding/business intelligence requirements

• Research and develop process and technical improvements for reporting solutions

• Communicate insights and recommendations derived from reporting and analytics to stakeholders and senior management.

Qualifications:

• Ability to work in an Agile environment with 7 years of meaningful work experience

• Ability to devise, develop and apply innovative technology to solutions that would benefit our end-users

• Proficiency with UI design, PowerBI, Power Automate for data analysis, visualization tools and ability to optimize the report performance

• Experience working with Azure Data Lake or similar technologies

• Advanced knowledge of the software development lifecycle with agile mindset and related tools (JIRA, Confluence etc.)

• Good understanding of service assurance principles and metrics, supporting PQA processes and meeting audit requirements

• Significant experience with analytics, statistical models and structured problem-solving

• Refined presentation and communication skills and expertise interfacing and communicating effectively with both engineers and executives.

• Process automation experience is a plus

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$92,190.00 CAD - $171,210.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.