Job Information
Rocket Software Senior Customer Solutions Engineer (Services Presales) in Boston, Massachusetts
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket’s customers by:
• Solutioning and enabling delivery of successful services for our customers and partners with speed, precision, quality, and innovation
• Solutioning services that allow for successful post-sales deployment of Rocket products
• Solving real problems for, and delivering real value to, our customers and partners – every day
• Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other
Essential Duties and Responsibilities :
Engage with Sales and PreSales teams to architect implementation services for customers, develop estimates in collaboration with SMEs, construct robust SOWs, negotiate rates and develop pricing for the SOWs
Responsible for management of Services partners -- engage with partners for solutioning, including managing partner rates, qualifications, and positioning of partners
Work with other solutioners to lead cross-portfolio solutioning to develop a cohesive solutioning proposal for any competitive takeout deals
Build upon established solution delivery techniques to help drive continual improvement of Solutioning process
Establish credibility as a Rocket product expert with all audience levels
Guide client best practice configuration and use of Rocket products and train customers in administration and use of the products
Demonstrate technical leadership skills and be able to lead teams on engagements with mid-level complexity
Contribute as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals
Occasional travel may be required to meet with colleagues and customers
Required Qualifications:
At least 10- 12 years’ experience in Professional Services, Services Delivery, Presales or similar roles in enterprise IT including experience in customer facing, project management, application development or change management.
Bachelors degree in CS, or related fields of study, or equivalent experience
Exceptional interpersonal skills and the ability to communicate effectively to diverse audiences
Broad technology experience highly beneficial, which may include
Legacy platform and mainframe computing
Distributed operating systems
Knowledge of databases and database concepts
Web technologies
Cloud experience (AWS, Azure, etc)
Experience with data-modernization use cases or technologies
Build and maintain Service Packages for Partners to learn in a class environment or on the job
Location – US time zone
Information Security:
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
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What Rocket Software can offer you in USA:
Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
Healthcare coverage options to fit you (and your family’s) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
#LI-Remote
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.