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Aqueduct Technologies Inc. Senior Endpoint Engineer in Boston, Massachusetts

Aqueduct Technologies is seeking a Senior Endpoint Engineer for their customer based in Boston, MA. This is a primarily remote role with a minimal requirement to be on site. The Senior Endpoint Engineer will lead projects and initiatives relating to the diverse fleet of computers and printers, which includes Windows, Chrome OS, and Apple devices. This will include new technology and process implementation, development of new automated solutions, and advanced operational support for locations across the continental United States. This role will work with business teams, leadership, and IT subject matter experts to set standards and develop endpoint-related policies and processes that meets business needs.

Essential Responsibilities:

  • Plan, design, implement, and maintain solutions that support the operational health of endpoints and printers across the enterprise

  • Define, evaluate, and approve endpoint configurations, including hardware, software, security baselines, and the “gold standard” corporate image

  • Install, configure, support, and document new hardware and software releases from a wide range of industry leading vendors

  • Proactively monitor and report on overall fleet performance, and take action to correct deficiencies and security vulnerabilities

  • Create and maintain technical documentation including process workflows, operational procedures, knowledgebase documents, disaster recovery plans and training documentation

  • Participate in a 24x7 on-call support rotation

  • Provide the highest-level escalation expertise and issue ownership for endpoint incident resolution

  • Provide accurate, timely and meaningful updates on projects, change control requests, and operational issues in the environment

  • Exhibit exemplary professionalism, pursue the highest technical standards, demonstrate initiative and resolve, while mentoring team members to achieve the same

    Requirements:

  • Undergraduate degree in an IT or computer science discipline, or equivalent experience

  • 8+ years of experience in each of the areas identified below:

  • Windows troubleshooting and support

  • Printer troubleshooting and support in a large enterprise environment

  • Support of Microsoft Office 2010 and later versions

  • Documentation of standard operating procedures, policies, and engineering designs

  • 5+ years of experience in each of the areas identified below:

  • Windows 10 support

  • Fluency with Powershell, including custom development of new scripts in the context of application packaging, troubleshooting, or other administrative tools

  • Application packaging with tools like SCCM, Orca, and AdminStudio

  • Active Directory architecture and maintenance

  • Maintenance and development of Group Policies in a complex environment

  • Support, configuration, and maintenance of SCCM, including deployments of applications and security updates, server version upgrades, and RBAC administration

  • 3+ years of experience in each of the areas identified below:

  • Microsoft Endpoint Manager (InTune)

  • Microsoft Deployment Toolkit (MDT) or SCCM for imaging devices

  • Microsoft Office 365 deployment and support, including Teams and OneDrive

  • Working in a senior or lead endpoint engineering role

  • Management and support of enterprise antivirus and encryption solutions

  • Excellent verbal and written communication skills for a wide range of audiences, including executives, business stakeholders, and cross-functional IT teams

  • Strong understanding of computer networking principles and troubleshooting, including fluency with routing, DHCP, and IP subnetting

  • Experience supporting McAfee ePolicy Orchestrator, Adobe Creative Suite, and/or Oracle Simphony Point of Sale

  • Experience managing MacOS devices in Microsoft Endpoint Manager / InTune

  • Familiarity with VMWare virtual solutions preferred

  • Experience implementing a major Windows version upgrade preferred

    Aqueduct Technologies, Inc. assists customers in finding top talent for their diverse staffing augmentation needs and providing technical solutions including deployment and support of advanced networking, systems, storage, and collaboration solutions to enable better business results. Aqueduct is one of the fastest growing IT services organization in the US, powered by our relentless pursuit of customer satisfaction, corporate culture, and employing the top 10% in the industry.

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