Wolters Kluwer Senior Fulfillment Associate in Boston, Massachusetts
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Under general supervision, processes more complex orders for materials or merchandise. Follows orders from placement to delivery. Acts as liaison between office and factory to make sure orders are delivered on time. May use a complex order processing system for the maintenance of order, price, inventory, and related data. Exercises some judgment within defined procedures.
Essential Duties and Responsibilities
Plans, schedules, and monitors the workflow of team members assigned to customer service duties.
Reviews submission documents prior to filing.
Training new team member in alignment with service expectations.
Supports the Customer Service, and potentially all of Service as asked, in meetings, events, and customer interaction.
Assists with interviewing and hiring process.
Tends to escalated customer service inquiries.
Organizes and maintains internal files and documents storage.
Supports maintenance of forms library and filing procedures.·
Serves customer base in frontline capacity, with goals tied to overall team and company performance.
Performs other duties as assigned.
A demonstrated ability to provide positive leadership in a team environment.
Ability to consistently exhibit strong leadership, strategic thinking and supervisory skills.
Exceptional customer service orientation and customer relationship management skills necessary.
Excellent written and verbal communication skills; excellent presentation skills.
The ability to initiate, lead and drive projects to successful completion.
Education & Experience
Minimum: Bachelor’s Degree in Business or related discipline; OR, if no degree, 3 years of related experience
Less than 5%
- Normal office requirements.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Target salary range CA, CT, CO, HI, NY, WA: $51,550-$70,850
Additional Information :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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