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PagerDuty Senior Indirect Tax Manager in Boston, Massachusetts

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site ( to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!

PagerDuty seeks a Senior Indirect Tax Manager to join our diverse, customer-focused team! As Senior Indirect Tax Manager, you will collaborate cross-functionally with key business partners (FP&A, IT, Sales, Product, Legal, Rev Ops, etc.) to develop and/or refine global expansion processes.

Are you an all-star when it comes to monitoring global tax laws as they change? Are you excellent at driving an internal customer service approach and successfully collaborating with other functional areas to build and maintain an effective internal control environment? Would you like to have fun in a high-energy environment? This role is for you.

How You Impact Our Vision

  • Develop and maintain relationships with internal and external stakeholders across multiple levels of leadership as they relate to delivering global statutory and go-to-market requirements to ensure compliance.

  • In-depth knowledge of indirect tax regulations and a passion for developing and executing strategies to ensure compliance with the legal and regulatory environment.

  • Own and drive global account reconciliations for indirect tax accounts, ensuring accurate and timely financial reporting.

  • Lead and manage indirect tax audits and inquiries, ensuring a smooth and efficient process while minimizing financial and reputational risk.

  • Proactively identify indirect tax opportunities and analyze complex tax issues related to business expansion, systems, and controls, independently providing recommendations and solutions to mitigate risk.

  • Support ERP transformation by driving the implementation of a global tax engine to support our continuing global expansion and sales tax implications.

  • Develop and successfully implement global VAT/GST/Sales tax training materials, including partnering with key stakeholders to drive new processes, requirements, and policies.

  • Manage and build relationships with external advisors providing global indirect tax compliance services to ensure accurate and timely filings.

  • Provide guidance, coaching, and mentoring across the team

  • Lead cross-functional finance projects and process improvements to increase efficiencies and scale with the business.

Basic Qualifications

  • At least 6+ years of progressively more technical indirect tax experience gained in public accounting and/or Industry with a deep knowledge of US domestic indirect taxes (Sales and Use Tax, Property Tax) and broad knowledge of international indirect taxes (VAT/GST) laws and regulations.

  • Demonstrated experience successfully leading finance projects and process improvements to increase efficiencies and scale of the business.

  • 1+ years of demonstrated experience successfully working across time zones and with team members residing in various geographic locations

Preferred Qualifications

  • Professional audit certification - Certified Public Accountant (CPA)

  • Masters in Taxation or LLM

  • Prior working experience with Avalara or Vertex

  • Proven experience managing and researching complex indirect tax (VAT/GST) concepts relating to the cross-border movement of SaaS with material impact on the business and other similar issues.

  • Proficient Excel Skills

  • Able to assist others in optimizing software tools to increase the efficiency and effectiveness of tasks and reporting.

  • Self-starting personality; ability to prioritize and manage multiple responsibilities and personalities simultaneously. Strong drive and great work ethic. Get it done attitude.

  • Expert analytical skills and problem-solving abilities

  • Strong organizational skills and attention to detail

  • Collaborative communication style and ability to work cross-functionally with people at different organizational levels with a wide variety of backgrounds

  • Strong written and oral communication skills

The base salary range for this position is 142,000 - 221,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.

  • Run Together | Build strong teams that amplify our impact on users.

  • Take the Lead | Disrupt and invent to be the first choice for users.

  • Ack + Own | Take ownership and action to deliver more efficiently to users.

  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site ( .

Your package may include:

  • Competitive salary

  • Comprehensive benefits package from day one

  • Flexible work arrangements

  • Generous paid vacation time

  • Paid holidays and sick leave

  • Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO

  • Company equity*

  • ESPP (Employee Stock Purchase Program)*

  • Retirement or pension plan*

  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

  • HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

  • Paid volunteer time off - 20 hours per year

  • Company-wide hack weeks

  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site ( and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.