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Wayfair Senior Manager, Community Experience Operations in Boston, Massachusetts

<p><strong>Senior Manager, Community Experience Operations</strong></p>

<p><span style="font-weight: 400;">Wayfair is looking for a driven and entrepreneurial leader to lead our Boston and North America workplace operations team. Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. We apply the same philosophy to our work environments and strive to create a home away from home where our teams can thrive. The ideal candidate for this role is a talented, dynamic, driven leader who can effectively work cross functionally throughout the organization while leading through an operations management team. This role has high exposure to senior leadership and will help shape a workplace vision that reflects the identity and values of Wayfair, enables productivity, and leverages our workplace to attract top talent.&nbsp;</span></p>

<p><strong>Key Responsibilities:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Develop Community Experience Operations vision and strategies for Boston and North America field sites with input from the team, subject matter experts, stakeholders and our greater employee population.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Lead operations team of 20+ employees across Boston campus and North America field sites.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with business leaders throughout the organization to provide optimal environments in which our employees can thrive.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Delivery Results with Agility - Alongside operations leadership team, coordinate activities required to deliver best-in-class employee experience. Monitor SLAs, feedback, and data to assess the effectiveness of employee experience programs to ensure resources are optimally sourced and deployed. Provide recommendations to improve future strategies, when needed.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with business leaders to maintain a consistent pulse on business plans then </span><span style="font-weight: 400;">establish Community Experience priorities and allocate resources in a manner that aligns with larger company objectives.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Oversee complex projects that drive improvements to the employee’s workplace experience. Proactively identify business needs, gain alignment on objectives, scope, timing, and resources.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Cultivate a team culture of respect, empathy and inclusion. Presume good intent while prioritizing impact. Balance candor with humility and kindness.&nbsp;</span></li>

</ul>

<p><strong>Desired Skills and Experience:</strong></p>

<ul>

<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s Degree, preferably in a business-related field. Advanced degree is a plus.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">5+ years leadership experience.&nbsp;&nbsp;&nbsp;&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with complex operational, process, and performance improvement projects with a proven ability to translate strategy into action that drives clear and measurable outcomes.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lead and influence in a highly matrixed organization, with excellent relationship management skills.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to effectively lead a large team.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Strong communication, organizational, analytical, critical thinking, and team building skills. Strong ability to quickly adapt and address complex challenges in collaborative and creative ways.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Position requires domestic travel (post-COVID).</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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