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Sodexo Senior Manager, Entegra Client Services Support in Boston, Massachusetts

Unit Description

Entegra Procurement Services (a Sodexo company) provides procurement management for multi-unit clients in industries including acute, seniors, leisure, hospitality, and restaurants. We deliver procurement solutions that drive operational effectiveness and segment marketing plans that provide innovative products and services.

Entegra Procurement Services is a subsidiary of Sodexo and part of a global procurement network that manages more than $18 billion in spend for food, services, supplies, and serves more than 80,000 client sites throughout the United States alone.

Entegra Procurement Services is searching for 2 Senior Managers, Client Services Support . This is a remote position and the successful candidate will work from a home office.

The Senior Manager, Client Services Support is responsible for assisting in the day-to-day support of Entegra Procurement Services assigned clients within the Healthcare & Seniors Channel. Based on the strategy set forth by the team leader, this position works to support a subset of the enterprise clients while delivering excellent customer support, driving growth and retention of client participation in the Entegra programs. The role will work to support the achievement of established financial targets through planning and implementation of business plans, while taking into consideration short- and long-term goals, resources needed and scope of service.

Direct or indirect client interaction will take place depending on the need and the potential program value growth opportunity. Analyze data and provide recommendations on opportunities for the largest ROI. Will interpret the data, communicate, and coordinate with the functions supporting implementation of product optimization with clients to drive financial performance and client satisfaction.

Client Focus:

  • The ability to promote a client-focused culture that strives to exceed client needs, requirements, and satisfaction expectations. This includes working with assigned clients and strategic partners to actively listen to concerns and requests; identifying needs and requirements and providing solutions; establishing organizational protocols or systems to identify client issues, trends, and opportunities and effectively integrate them into strategy.

  • Customer Knowledge, understanding of the customer's business priorities, values, and business goals (i.e. key preferences business culture, business background, key business objectives and priorities, key business challenges and strengths).

Technical, business and financial acumen:

  • Ability to execute Entegra and Enterprise Team strategies

  • Maximize the clients’ and Entegra’s value thru the utilization of Supply Management contracts

  • The ability to manage time so that the priority of the activities determines the timing and amount of attention they receive.

  • Able to Interpret Entegra’s financial model and the clients to establish and support optimum ROI activities and prioritization.

  • The ability to work with various levels of internal teams and leadership.

  • Work with internal / external customers directly to support client retention and growth by creating and delivering business reviews and support of program implementation activities.

  • Work directly with Entegra client to present analysis on contracted programs and program benefits.

  • Strong interpersonal skills to engage with clients within a variety of segments.

  • Ability to clearly set and communicate with team leader performance objective and goals

  • The ability to develop and deliver formal presentations to others that may include management, peers, team members, and others outside the organization.

  • Stay informed of Entegra contracted programs on manufacturer, direct store delivery and supplies, equipment and services.

Data Analysis/Interpretation:

  • Ability to manage large data set in Microsoft Excel, Salesforce and PowerBI

  • Provide recommendations and guidance to clients regrading Entegra contracted programs to include manufacture programs, Direct Service Distribution, Service Equipment and Supply, and regional programs.

  • The ability to systematically gather information from a variety of sources, analysis information, identify implications of data, draw appropriate conclusions, generate viable alternative solutions to a question or problem, and evaluate the consequences of choosing each alternative.

  • Ability to convert general data and findings into applied, specific information and suggestions that add value to business planning.

Project Management:

  • The ability to plan resource requirements and secure resources to ensure the successful completion of designated projects and to effectively manage time and resources to ensure that work is completed efficiently.

  • Ability to operate within specific deadlines for client requests, internal cut off periods, and other project based deadlines. Clear ownership of contributions and accountability for self-directed work is critical to the role.

Requirements:

  • Bachelor’s Degree

  • Ability to manage large data set in Microsoft Excel, PowerBI, Salesforce and other internal systems

  • Minimum five years industry experience; supply chain, hospitality, healthcare, seniors and or food service industry preferred

  • Strong knowledge on Microsoft Suite of Products including Teams, Powerpoint, and Excel

  • Strong analytical skills

  • Strong client presentation skills required

  • Project Management Experience preferred

This role is targeting a starting salary of $90K - $95K. Learn more aboutSodexo’s Benefits (https://bit.ly/2EVNezw)

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Position Summary

Responsible for the growth and retention of assigned clients within Entegra Procurement Services, across all business segments. Based on the strategy set forth by the team leader, this position works with key decision makers (business owners, VPs, directors, GMs, and chefs etc.) with a subset of the clients within the business profile (segment/s) while delivering excellent customer support, driving growth and retention of client participation on the Entegra programs. The role is responsible for the achievement of established financial targets through planning, implementation of business plans, and leveraging internal and external resources while taking into consideration short- and long-term goals.

Direct or indirect client interaction will take place depending on the need and the potential program value growth opportunity. Analyze data and provide recommendations on opportunities for the largest ROI. Will interpret the data, communicate, and coordinate with the functions supporting implementation of product optimization with clients to drive financial performance and client satisfaction.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-MD-Gaithersburg | US-GA-Atlanta | US-MA-Boston | US-NC-Charlotte | US-IL-Chicago | US-MI-Detroit | US-TX-Houston | US-NV-Las Vegas

System ID 805763

Category Purchasing & Distribution

Relocation Type No

Employment Status Full-Time

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