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LEO Pharma Senior Manager, Patient Support Services in Boston, Massachusetts

Thank you for your interest in the Senior Manager, Patient Support Services opportunity based onsite in Madison, N.J. or remotely.

At LEO Pharma, we seek passionate, entrepreneurial and solutions-oriented colleagues, and consistently ensure that our people can proactively develop their capabilities and fulfil their potential. Together, we can embrace the changing healthcare landscape and grasp strategic business opportunities. The result: life-enhancing products that bring hope to patients living with chronic dermatologic diseases.

What the Senior Manager, Patient Support Services will fulfill:

In this role you will assist with the development of patient service program design and lead daily operations of Hub vendor and associated service providers.

Your contribution to the team includes:

  • Contribute to in the design and implementation of a best in class patient support program.

  • Daily oversight and management of the hub by monitoring program goals and key performance indicators.

  • Ensure hub performance is communicated to key stakeholders by implementing performance dashboard and improvement plans as needed.

  • Work with specific disease related, national, and global patient organizations to understand needs and communicate LEO Pharma solutions.

  • Travel as necessary with Field Sales, Marketing, Market Access to visit accounts and make presentations about company’s reimbursement strategy and services; attend commercial and other relevant business-related meetings. Approximately 25% travel.

  • Build and develop productive working relationships with external service providers and internal cross-functional stakeholders, such as data aggregators, specialty pharmacies and internal commercial operations and legal teams.

  • Ensure effective and compliant implementation of Patient Financial Assistance programs, Indigent Care Services etc.

  • Manage associated patient support program partners; facilitate resolution to issues.

  • Additional duties as assigned by LEO Pharma Management.

  • Complete all company-based and job-related training as assigned by LEO Pharma within the required timeline.

Key Working Relationships:

Internal: Market Access, HEOR, Medical Affairs, Sales, Marketing, & Training.

Required Experience:

  • Bachelor’s Degree required.

  • Minimum 5 years of working in the pharma/biotech space.

  • 3+ years working in market access/patient support services required.

  • Demonstrated experience developing and managing manufacturer hub operations or specialty drug patient services/call center.

  • Strong track record of cross-functional leadership.

  • Understanding of the patient access market place and the specific access support needs for patients with biologics and rare diseases.

  • In depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and product access requirements.

  • Knowledge of regulations and laws governing the protection of patient identifying information, and CMS policies pertaining to access services.

  • Proven track record developing and delivering patient access and reimbursement solutions in a high impact and cost-effective way.

  • Must be a true team player and work collaboratively with key internal stakeholders within both LEO US and LEO Global.

  • Proactive, results oriented, self-starter.

  • Must adhere to LEO Pharma’s core values, policies, procedures and business ethics.

  • Must be able to perform all essential functions of the position, with or without reasonable accommodation.

Ready to learn more about LEO Pharma?

LEO Pharma has been pioneering medical innovations for more than 110 years. Today, LEO Pharma looks to constantly improve and extend what is possible for the benefit of patients. Our rapidly expanding product portfolio and pipeline includes global therapeutic areas in psoriasis, eczema, skin infections, acne, rosacea and, most recently, rare disease.

LEO Pharma believes in challenging the status quo, so we approach dermatology “beyond the skin.” Our global innovation ecosystem includes internal research and development, digital health via the LEO Innovation Lab, based in Copenhagen, and the LEO Science & Tech Hub, housed in Cambridge, Mass.

As we look to shape our U.S. footprint now and in the future, we pride ourselves on our agile and entrepreneurial environment. It allows passionate people to collaborate and push the boundaries of science in hopes to provide solutions for patients.


We offer a competitive compensation package, 401k match, vision, dental and health insurance, annual bonus, three weeks’ vacation to start, a culture that emphasizes work-life balance, both paternity and maternity leave, free membership to the on-site gym, bagel Monday’s and - most of all - a FUN and celebratory work environment.

Let’s wrap this up

If you are interested in joining a growing and nimble company, and help shape the future of medical dermatology, then send in your resume today!


A diverse workforce fosters innovation and strengthens Leo Pharma’s mission. We ensure equal opportunity without discrimination or harassment in the workplace on the basis of gender, race, color, religion, national origin, age, physical or mental disability, pregnancy, citizenship, status as a protected veteran, marital status, sexual orientation, gender identity and expression, genetic information, or any other characteristic protected by applicable local, state, and federal laws.

Thank you for your interest in career opportunities at LEO Pharma Inc.

Please note:

LEO Pharma Inc. seeks information for job applications from candidates in the U.S. through only the following channels: the LEO Pharma Inc. website and Halogen Talent Acquisition, powered by Jobvite via email to/from addresses using only the LEO Pharma domain of "" screening and interaction by telephone and through the Microsoft Teams platform.

LEO Pharma does not use Google Hangouts, Zoom or any other platform for any recruitment-related activities.

Disregard any solicitation or request for information related to job applications with LEO Pharma via any other means and/or using email addresses with any other domain.

LEO Pharma will never ask candidates to make any type of personal financial investment related to gaining employment with the company.

If you have any questions about LEO Pharma Inc. and the application process, please email the company’s U.S. People and Communications team at