Marriott Senior Manager, Team Leader Pre-Openings Revenue Management in Boston, Massachusetts
Job Number 24018925
Job Category Rooms & Guest Services Operations
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Located Remotely? Y
Position Type Management
The Senior Manager -Team Leader, Pre-Opening Revenue Management Operations for the US & Canada is the business leader within the Hotel Openings & Transitions Department who provides oversight to pre-opening and conversion projects, new brand integration, and development of processes and implementation of systems and tools used by the new hotels and brands. This Senior Team Leader provides leadership to the US & Canada Revenue Management team and acts as main point of contact for special projects, including development of consistent deliverables. The Senior Team Leader works closely with US & Canada Revenue Management Leadership, Omaha Loading Support partners and Revenue Management Field Support to maximize property objectives and priorities. This role manages the opening pipeline to verify projected staffing needs are met and lead hotels to strong opening on the book's success. The Senior Team Leader is part of the US & Canada Continent Lodging Services (CLS) team and will report to the Director, Hotel Openings, Sales, Marketing + Revenue Management, US & Canada.
Education and Experience
4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major OR equivalent experience/certification from which comparable knowledge and skills can be acquired
5+ Years of progressively responsible work experience, preferably in Revenue Management and/or Sales & Marketing
Experience using Microsoft Office programs such as Word, Excel, PowerPoint, OneNote, and SharePoint, as well as the ability to navigate quickly through these programs to help produce results in a timely manner
Strong working knowledge of HPP, OneYieldv2, and MARSHA
Strong project management experience as well as management of direct reports
Full-Service hotel experience or knowledge of operations across all disciplines
Excellent communication skills, both written and verbal
Ability to travel approximately 30% of the time Preferred :• Multi-brand experience preferred• Ability to work as a team leader to achieve results in a teamwork environment
Ability to lead a remote team
Manages group or interpersonal conflict situations effectively
Ability to negotiate and create win-win situations
Ability to make sound decisions and recommendations.
CORE WORK ACTIVITIES
Manage the hiring, training, and on-going development of the Team (e.g. Revenue Managers and Inventory Managers) as well as forecasting based on opening pipeline for the accurate revenue management staffing needs.
Responsible for the recruitment and onboarding of all new Revenue Managers, providing on the job observations and coaching to ensure consistent training across the team.
Contribute to forecasting, critiques, and budget management of the unit’s Profit & Loss (P&L) statement for the Pre-Opening Revenue Management organization.
Communicate and set effective goals and Main Business Objectives (MBOs) for Revenue Managers and Inventory Managers, ensuring accountability in achieving these goals.
Oversee all activities and responsibilities for pre-opening hotels in US & Canada, including all departments that interact with the reservation and revenue management systems per region.
Monitors the performance of Revenue Management team members to ensure the needs of the customer are met.
Ability to work with all levels of the Regional Office (Sales, Revenue, Area Directors, Area Vice President, and Regional Sales/Revenue) as well as with Marriott Franchise partners in region to execute the pre-opening sales/revenue strategy.
Lead the team in managing pre-opening hotels and Phase I through opening Revenue training and Revenue turnover as needed.
Work with all Opening and Transition Leadership in distributing projects needed for all hotels and brand conversions within the organization for pre-opening revenue support.
Communicate with partners in EPIC, HPP, One Yield, MARSHA Help Desk, and Omaha Reservation activation support in pre-initializing hotels and activating hotels into pre-sell.
Execute any brand development, such as new brands, system changes and initiatives that impact Revenue Management for pre-opening hotels.
Communicate and educate Revenue Management philosophies to new Franchise Owners and their representatives.
Ability to travel to hotels overseeing the team members’ performance as well as to manage the opening process from a pre-opening revenue management standpoint.
Conducts observations of Revenue team members and delivers timely feedback to develop their skills and abilities.
Customize, execute, and maintain Critical Paths for Revenue Management.
Enforces MIP-44 travel guidelines to process individual expense reports in accordance with company guidelines to ensure timely reimbursements and cost recovery.
Provides oversight to pre-opening and conversion projects, new brand integration, and development of processes and implementation of systems and tolls used by the new hotels and brands.
Utilizes technology to analyze business processes and create efficiencies within the Pre-Opening Revenue Management organization.
Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of the organization.
Provides business knowledge and expertise to project based business and new product development for the Revenue Management team, including design, testing, roll-out, change management, and training.
Communicates status of new product development, including new brand integrations to the leadership team.
Acts as main point of contact for special projects, including development of consistent deliverables.
Gathers and organizes information using a logical and systematic process to recognize any opportunities within the Revenue Management team and identifies alternative solutions.
Provides input to enhance and develop tools for better and more efficient analysis.
Prepares Revenue Strategy meeting agenda, supporting documentation, and facilitation of the meeting (jointly at Revenue and Marketing Planning (RAMP) or via webinar)
Manage funnel of pre-opening hotels being supported.
Conducts revenue strategy analysis with pre-opening hotels from their activation sell date in MARSHA until the hotel opening.
Activation of One Yield initializing for pre-opening hotels and execution of training and setup for hotel and revenue management leaders for the assigned property.
Communicates proactively with properties regarding rate restrictions and strategy.
Assists hotels with pricing strategies and provides input on business evaluation recommendations.
Complete full turnover process at opening to RMRS or to property/area Revenue Manager.
Execute and hold accountable the Revenue Management Opening Critical Path tasks assigned to each new opening hotel.
Partner with Pre-Opening Sales/Marking Manager on attending RAMP Meetings & Webinars as needed.
Performs other duties as assigned
Create Belonging - Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.
Monitors partner/customer satisfaction; anticipates and responds to feedback.
Uses effective communication strategies to build and maintain relationships.
Seeks out differences in perspective and creates a friendly and welcoming environment.
Maintains awareness of evolving partner/customer and associate needs.
Develop Others - Develop diverse, inclusive, and high performing talent and teams.
Models and coaches team on scope of decision-making authority and ensures clear leadership accountabilities are in place.
Reinforces an environment that supports feedback and ongoing development by communicating and modeling clear performance standards.
Brings together the appropriate mix of associate knowledge and skills by leveraging professional networks to attract top talent, supporting recruitment and on-boarding efforts, and coaching others on effective hiring decisions.
Promotes inclusion and engagement; identifies and reports concerns related to equity and fair treatment, giving all associates the opportunity to achieve their full potential.
Lead Change - Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.
Models courage, flexibility, and optimism when managing multiple demands or changing priorities, communicates need for change, how it impacts work, provides resources and coaching, and adjusts team priorities as needed.
Determines how change impacts stakeholders and communicates concerns to leadership.
Makes complex decisions by collaborating with others, seeking and sharing information with others, identifying and evaluating alternatives, and involving and gaining support from key stakeholders.
Learn & Excel - Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.
Sets career goals and identifies development areas for self and others; uses resources and challenging assignments to help achieve goals and develop self and others.
Gathers, shares, and uses information about industry and discipline trends, competitors, and best practices.
Maintains advanced technical knowledge and skills to model and coach others on completing complex technical assignments, solves advanced technical issues, and identifies and communicates innovative technical approaches for improving processes or business functioning.
Deliver Results - Set ambitious goals, create alignment, and drive execution.
Creates an environment that encourages accountability, high standards, innovation, and has clear performance expectations.
Sets and tracks goal progress for self and others, communicates key milestones and deadlines, breaks down barriers to accomplishing work and goals, and ensures timely completion of work.
Manages team workload by delegating assignments appropriately, prioritizing group activities based on importance, urgency, and impact to goals, as well as ensuring team members have the equipment, materials, and other resources needed to accomplish their work.
California Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.
Colorado Applicants Only: The salary range for this position is $96,038.00 to $190,154.00 annually.
Hawaii Applicants Only: The salary range for this position is $116,205.00 to $209,169.00 annually.
New York Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.
Washington Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 28 days after the date of this posting, 2/1/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott Jobs