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Microsoft Corporation Senior Service Engineer in Boston, Massachusetts

Are you excited about working directly with Microsoft customers and partners to ensure success as they move forward with cloud computing? Do you want to be part of an engineering team that is looking to get a new service off the ground? If so, keep reading!

We are the Azure Customer Experience (CXP) organization - a fast growing Engineering team of customer-obsessed & passionate individuals that drive positive customer outcomes and experiences.

FastTrack (FT) Engineering for Azure is our newest initiative; a customer success service to help customers confidently onboard to Azure and putting them on the right track to build it right, architect it right, the first time. FT takes a solution-centric approach and provides customers with Engineering resources, standard methodologies, tools and additional resources that help drive Azure usage.

We are looking for thoughtful, analytical and high energy Azure FastTrack Engineers with a passion for Azure IaaS. These Engineers will be focused on working with large enterprise customers to successfully deliver complex migration projects and drive future product enhancements based on customer feedback and learnings.


  • You will partner with program managers and service delivery teams to plan, architect and deliver complex infrastructure deployments and migrations for large enterprise customers.

  • You will work directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations.

  • Provide direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues.

  • Partner with Azure Engineering domain experts to scope, build, and document customer solutions.

  • Maintain knowledge of the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other specialists.

  • Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation.

  • Share knowledge with others through solution documents, engage technical communities, build automated self-help solutions and create training.


Successful Candidate Competencies:

  • Experience and knowledge of cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI)

  • Experience in one or more of the core Azure IaaS services (Windows Server on Azure, Linux on Azure, Azure VMWare Service, Networking, DC Migration and Disaster Recovery).

  • Solid networking background and understanding of security models using cloud native services and virtual appliances, as well as ability to translate legacy networking tools/concepts for customer teams.

  • Strong understanding of cloud governance and management tooling and processes.

  • Experience working with customers in regulated industries like financial services or healthcare is a plus.

  • Consulting and/or delivery experience for large end-to-end infrastructure migrations.

  • Strong interpersonal skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.

  • Dealing with ambiguity: must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities.

  • Collaboration: collaborate on complex multi-faceted programs

Desired Qualifications:

  • 7+ years of experience working with enterprise customers on Azure specific solutions, application development and deployment.

  • Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support.

  • Experience with SQL or Oracle database migrations from IaaS to PaaS platforms.

  • Experience with .NET or Java application migrations to PaaS platforms.

  • Familiarity with configuration management tools such as SCCM, Puppet, Chef, Ansible etc.

  • Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects and to motivate others.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.