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Marriott Senior Software Engineer: Salesforce in Boston, Massachusetts

Job Number 23023282

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


We are looking for a motivated and innovative candidate to join our expanding Salesforce Engineering team. Our team will define and create the next generation of solutions to drive Marriott value and serve our business by leveraging current and leading-edge technologies in an innovative and impactful manner.

Marriott has over a dozen Salesforce orgs, including one of the largest Salesforce implementations by number of users with the Empower platform used by over 100,000 associates across Hotels, Customer Engagement Centers, and Sales teams. We also use Salesforce in other departments including Digital Services, Risk Management, Safety & Security, Partner Management, Marketing, Staffing and Human Resources, Learning and Development and more. Our Salesforce footprint continues to grow, and we are building our team to support the large amount of work we have in this space.

This position will primarily support Marriott Digital Services (MDS), which is one of our larger Salesforce orgs. It is Marriott’s comprehensive in-house digital marketing agency that provides digital platforms, products, and services to hotels around the world. MDS is currently using Service Cloud, Experience Cloud, Marketing Cloud, Datorama and Slack.

This role will primarily be hands-on as the technical lead for the implementation. The candidate will be responsible for designing and delivering customized solutions on the Salesforce Platform to meet client requirements, deliver business value and achieve company goals. This role will build, test, implement, and maintain customizations, applications, extensions, and integrations for the organization.

This position provides a great opportunity to join a growing Salesforce team at Marriott.



  • 6+ years of experience and in-depth knowledge of Salesforce administration and development; security, standard objects, reports/dashboards, Knowledge, data management, and sandbox environments

  • Minimum 3-5+ years of experience with consuming web services

  • 2+ years of experience Lightning framework (Aura, LWC)

  • Strong understanding of lightning flows, process builder and trigger framework

  • Expertise in programming languages and methodologies (e.g., Java and Apex)

  • Solid understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or Ajax

  • Proficiency in integrating Salesforce with other applications using Connected Apps and APIs

  • Familiarity with Reports and Dashboards. Experience with Datorama and Tableau is a plus.

  • Understanding of Salesforce security controls

  • Experience in Agile methodology environment

  • Experience with DevOps tools such as Git, JIRA, Jenkins and Dynatrace

  • Bachelor’s degree in Computer Science or related OR equivalent years of experience and/or certification

  • Ability to work independently and on a team in a fast paced, continually evolving environment


  • Salesforce developer/architect/admin certifications are pluses

  • Experience in development of hotel property applications

  • Leadership experience in a sourced environment


Technical Leadership

  • Keeps up to date with the latest Salesforce features and enhancements to drive business value

  • Provides technical leadership through hands-on development as well as design and review of solutions to be implemented by service providers

  • Identifies opportunities to enhance the service delivery processes

Skills & Competencies

  • Excellent written and verbal communications skills and ability to work across organizational boundaries

  • Strong organizational and planning skills

  • Ability to respond quickly to changing business environment, requirements or shifts in technology and/or skills

  • Ability to effectively conduct knowledge sharing/training sessions

Delivering Technology

  • Performs complex quantitative and qualitative analyses for service delivery processes and projects

  • Facilitates achievement of expected deliverables and obligations of the technical team, including Service Providers

  • Designs and implements scalable solutions independently or as part of a team

  • Ensures proper coordination with appropriate IT and vendor relations teams

  • Provides consultation for routine and complex systems development

  • Coordinates with Operations and Infrastructure Delivery teams for deployment and production support activities

IT Governance

  • Follows all defined technology standards and processes (IT Governance, SM&G, Architecture, etc...)

  • Provides input for improvements to the appropriate process owners as needed

  • Maintains a proper balance between business and operational risk

  • Follows the defined project management standards and processes

Service Provider Management

  • Validates that Service Providers develop and manage respective aspects of a project plan (e.g., schedules, deliverables, metrics)

  • Makes short term plans for the team to effectively utilize resources

  • Monitors Service Provider outcomes

  • Reviews estimates of work effort for client projects provided by Service Providers for accuracy

  • Facilitates timely resolution of service delivery problems and minimizes the impact on clients

Additional duties as may be assigned

California Applicants Only: The salary range for this position is $93,713.00 to $204,107.00 annually.

Colorado Applicants Only: The salary range for this position is $93,713.00 to $185,551.00 annually.

New York City & Westchester County, NY Applicants Only: The salary range for this position is $113,393.00 to $204,107.00 annually.

Washington Applicants Only: The salary range for this position is $93,713.00 to $204,107.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.4616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?