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Salesforce.com, Inc Senior Support Engineer in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

PLEASE NOTE: Our Support team has multiple openings - if you have 4-6+ years of tech support experience, please apply!

We are looking for ambitious team players to join our cutting-edge customer support team. These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. In this role, you become a part of our Signature Success Global Support organization working with our customers experiencing technical challenges within Salesforce Industries Cloud (formerly Vlocity). By becoming a Salesforce Industries cloud application and platform expert, you'll deliver outstanding support to assigned cases, ensuring that our customers are incredibly satisfied with Salesforce’s suite of products.

The Senior Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling cases of all severities. Here you will implement and find ways to prevent customer issues through proactive support and monitoring. The Signature Success team provides the highest level of support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team.

For this team, we look for individuals who are experienced with technical concepts and can learn new technologies quickly. Our Support Engineers exhibit professionalism, are team players that enjoy working hard, are dedicated to meeting and exceeding expectations, have excellent problem-solving skills, and know how to use their time efficiently.

MINIMUM QUALIFICATIONS & SKILLS:

Bachelor's degree in Computer Science or equivalent experience

4+ years work experience in Technical Support/Services

Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

Knowledge of database and relational data structures

Work experience with front-end web tier and back end software development

Experience with:

  • Reading and writing APEX/Java/any backend programming language, HTML,JavaScript and CSS.

  • Database concepts and data management (RDBMS), JSON and SQL

  • System logging tools (Splunk, Sumologic) as well as system monitoring tools

  • Object-Oriented design and core programming concepts

  • REST and SOAP API

Comfortable interacting with all levels of customer and Salesforce management

Ability to multi-task and perform effectively under pressure

PREFERRED QUALIFICATIONS:

Previous Customer facing/support role

Work experience in large scale, multi-tenant production environments

Experience providing enterprise SaaS support

CRM domain knowledge

Previous experience with Salesforce CRM and its technologies

Salesforce Certification (Salesforce Platform Developer I)

Salesforce Certification (Salesforce Platform Developer II)

Salesforce Certification App Builder

Lightning Web Components

Software Design Lifecycle

For Colorado-based roles: Minimum annual salary of $66,600 . You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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