Salesforce.com, Inc Senior Support Engineer in Boston, Massachusetts
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Customer Success Group
PLEASE NOTE: Our Support team has multiple openings - if you have 4-6+ years of tech support experience, please apply!
We are looking for ambitious team players to join our cutting-edge customer support team. These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. In this role, you become a part of our Signature Success Global Support organization working with our customers experiencing technical challenges within Salesforce Industries Cloud (formerly Vlocity). By becoming a Salesforce Industries cloud application and platform expert, you'll deliver outstanding support to assigned cases, ensuring that our customers are incredibly satisfied with Salesforce’s suite of products.
The Senior Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling cases of all severities. Here you will implement and find ways to prevent customer issues through proactive support and monitoring. The Signature Success team provides the highest level of support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team.
For this team, we look for individuals who are experienced with technical concepts and can learn new technologies quickly. Our Support Engineers exhibit professionalism, are team players that enjoy working hard, are dedicated to meeting and exceeding expectations, have excellent problem-solving skills, and know how to use their time efficiently.
MINIMUM QUALIFICATIONS & SKILLS:
Bachelor's degree in Computer Science or equivalent experience
4+ years work experience in Technical Support/Services
Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Knowledge of database and relational data structures
Work experience with front-end web tier and back end software development
Database concepts and data management (RDBMS), JSON and SQL
System logging tools (Splunk, Sumologic) as well as system monitoring tools
Object-Oriented design and core programming concepts
REST and SOAP API
Comfortable interacting with all levels of customer and Salesforce management
Ability to multi-task and perform effectively under pressure
Previous Customer facing/support role
Work experience in large scale, multi-tenant production environments
Experience providing enterprise SaaS support
CRM domain knowledge
Previous experience with Salesforce CRM and its technologies
Salesforce Certification (Salesforce Platform Developer I)
Salesforce Certification (Salesforce Platform Developer II)
Salesforce Certification App Builder
Lightning Web Components
Software Design Lifecycle
For Colorado-based roles: Minimum annual salary of $66,600 . You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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