Massachusetts Veterans Jobs

Excellent senior technical writer who can write high-quality, usable documentation that enables our customers to use our software products successfully. If you enjoy solving puzzles and presenting complex, technical information into comprehensive, well-organized, and easy-to-understand documentation, this is the job for you! Technical Writer must have experience working in MadCap Flare.

Coordinates with writers, producers, and other contributors to the product/web site to ensure consistency in style, tone, and quality. Writes and clarifies copy and consult with publishers/editorial department on content style, and format. Ensures that each content page/product is prepared according to specifications.

• Write and edit various forms of content, including Online Help, Technical Guides, Job Aids, and Release Notes.

• Write and edit end-user product documentation, technical guides, online help documentation, release notes, and other customer product documentation for our software products.

• Create single-source content using the MadCap Flare authoring tool to produce deliverables in various print and online formats, including HTML5, CHM, and PDF. Adhere to version control policies.

• Attend bi-weekly Sprint Review meetings and collaborate with various departments and team members, including Developers, Product Owners, Project Manager, and Consultants to ensure that documentation meets requirements and deadlines.

• Collaborate with the Content and Learning team on documentation architecture, stylesheets, and documentation improvements.

• Work directly with Subject Matter Experts (SMEs) and the Technical Team to write and edit technical documentation for our software products utilized by an international client-base.

• Become a product expert and keep up with new features and functionality.

• Able to work on multiple projects, manage time lines simultaneously in a deadline-driven environment.

• Comfortable managing one's own work, meeting deadlines and collaborating proactively with stakeholders and subject-matter experts.

• Interacts with senior internal personnel and resources to accomplish objectives.

Education

Minimum: Bachelor’s degree

Experience

Minimum Experience: 4+ years experience writing technical documentation for software products.

Tools include: MadCap Flare, Lingo, Central and GIT, Capture, and Mimic; Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Teams; PowerBI; Adobe Acrobat; and SnagIt.

Other Knowledge, Skills, Abilities or Certifications:

Required:

• 2+ years directly working on MadCap Flare projects.

• 5+ years of Content Writing experience for software.

• Experience writing for B2B software organizations or in the Technology space.

• Excellent verbal and written communication skills.

• Excellent organizational skills, ability to work on multiple projects/plans and work well under pressure to meet deadlines.

The following knowledge and skill are a plus:

• Knowledge of and experience with PowerBI.

• Experience troubleshooting HTML and CSS code.

• Experience with or knowledge of machine translations

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.