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Navient Senior UX Researcher - Remote, US in Boston, Massachusetts

Earnest’s mission is to make higher education accessible and affordable for everyone. We empower past, present, and soon-to-be students to maximize their financial futures through thoughtful guidance and impactful products.

We build tools that help people feel in control of their financial future, including:

  • Private student loans - low rates, people-first service, and flexible payments.

  • Student loan refinancing - break free from high interest rates or monthly payments.

  • Scholarships - access to thousands of scholarships to help students pay less.

The Senior UX Researcher position will report to the Principal UX Research.

As the Senior UX Researcher, you will:

  • Collaborate with qualitative researchers, UX designers, product managers, marketing stakeholders, and executives to continually enhance users’ experiences by identifying opportunities and pain points.

  • This Senior UX Research role will be expected to plan, field, analyze, and report research findings, with a particular focus on quantitative methodologies.

  • You’ll delve into questions such as user preferences, satisfaction with Earnest products, strategies for delivering superior experiences, identify market opportunities, and the underlying motivations behind these insights.

  • Your tasks may encompass a range of projects, including traditional usability testing, conjoint analysis surveys to gauge product preferences, and longitudinal thought leadership surveys and reports.

Your Impact:

  • In this role you will address critical questions and identify opportunities for further exploration and product development. As part of Earnest’s collaborative environment, you’ll work with a diverse range of departments, implement strategic initiatives, and disseminate findings across the organization.

  • As a Senior UX Researcher, you’ll evolve into a subject matter expert on our user base and serve as a trusted resource for inquiries.

About You:

  • Bachelor’s degree in a research or related field (e.g. psychology, computer science, human-computer interaction, cognitive science)

  • 5+ years of professional development experience

  • Proficiency in designing experimental research methodologies for analyzing human behavioral data

  • Ability to conduct intermediate-level statistical analyses to interpret human behavioral data

  • Exceptional communication and presentation abilities, with a knack for conveying complex research insights to stakeholders across the organization

Even Better:

  • Master’s or doctoral degree with a quantitative research focus in relevant disciplines (e.g. psychology, computer science, human-computer interaction, cognitive science)

  • Broad knowledge of statistical analysis methods including descriptive statistics, linear regression, multivariable analysis, and statistical inference

About Us:

What makes an “Earnie” culture:

  • Drivers – Drivers are satisfied by making things happen, not coming along for the ride. They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.

  • Humility – Humble team players check their egos and consider the team’s needs above their own. They are self-aware of their strengths and opportunities for improvement.

  • Growth Mindset – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well.

Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together!

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including:

  • Health, Dental, & Vision benefits plus savings plans

  • Work anywhere in the U.S.

  • Mac computers + work from home stipend to set up your home office

  • Monthly internet and phone reimbursement

  • Employee Stock Purchase Plan

  • RSUs

  • 401(k) plan to help you save for retirement plus a company match

  • Robust tuition reimbursement program

  • $1,000 travel perk on each Earnie-versary to anywhere in the world

  • Competitive days of annual PTO

  • Annual “my day”

  • Pet insurance!

  • Competitive parental leave

  • Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

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A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary, determined primarily based on a candidate’s location. Earnest takes a market-based approach, categorizing U.S. locations into one of five zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, and budget. This range may be modified in the future.

Pay Range

$134,000—$167,000 USD

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