Salesforce.com, Inc Senior/Lead Solution Engineer - Retail & Consumer Goods in Boston, Massachusetts
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
What is a Retail & Consumer Goods (RCG) Solution Engineer? Also known as a " Sales Engineer" or "Solutions Consultant," the Solution Engineer provides long term vision to customers and know how to articulate how Salesforce the #1 CRM fuels digital transformation for prospects. To accomplish this, a Solution Engineer has a foundation of strong intuition for business, executive discovery, and presentation skills. They have a curiosity and desire to use their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value through developing positive relationships. The range of solutions and products that the RCG solution engineer will cover include the breadth of the Salesforce technologies with an emphasis on Sales, Service & Marketing capabilities, helping to paint the entire Salesforce vision to our Retail and Consumer Goods customers and prospects.
Understand needs, and establish Salesforce's product as the best solution that solves the challenges.
Build and present customized demos of Salesforce product
Convey deep understanding of the customer's technology as it pertains to Salesforce's solutions
Coordinate and align a team to an opportunity strategy
Develop and deliver the story of the customer experience aided by Salesforce technologies
Participate in all appropriate product, sales, and procedural trainings and certifications to acquire and maintain the knowledge vital to be effective in the position
Attain quarterly and annual objectives assigned by management
Respond optimally to RFPs
Ability to travel based on territory alignment and region
5+ years of strong pre-sales/business development experience from a software vendor, systems integrator, or other consulting organization
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Knowledge of related applications, marketing technology systems, relational database and web technology preferred
Solid oral, written, presentation, teamwork and interpersonal communication skills
Ability to work as part of a team to solve technical problems in multifaceted political environments
Experience in the why, what, and how of innovation and transformation
Functional project management experience with a consistent track record of driving simultaneous projects and multiple initiatives from concept to completion
Previous experience as a solution/sales engineer for a CRM company or similar technology
Prior experience with Salesforce
Basic programming experience in HTML and other web-based technologies
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