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City Winery Service Assistant in Boston, Massachusetts

City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

POSITION SUMMARY

Service Assistants are responsible for providing a clean and pleasant dining experience by clearing, sanitizing, and resetting tables, and ensuring all areas are well-stocked and tidy. The Service Assistant directly supports servers and/or bartenders during service, performing any tasks necessary to ensure a high-quality guest experience.

MINIMUM QUALIFICATIONS

  • Strong work ethic, team player, and exceptional guestservice skills

  • 1+ year experience as a Busser or Runner in afast-paced, high-volume service environment preferred and/or equivalentrelevant experience

  • Ability to consistently deliver high-quality guestexperiences, exceed guest expectations, and strive to create a memorableexperience at every City Winery visit

  • Ability to navigate venue conditions, including tightspaces, dark room and loud environment

  • Polished presentation

  • Ability to take direction from others

  • Effective communication and interpersonal skills with aproven ability to build positive relationships with people in the scope ofemployment

  • Aptitude to resolve problems

  • Ability to work both independently and in a teamenvironment

  • Ability to work a flexible schedule including days,nights, weekends, and holidays

  • Ability to perform physical requirements of the roleincluding standing/walking for entirety of shift, bending, pulling,pushing, using stairs, lifting and carrying up to 50 pounds

RESPONSIBILITIES

  • Provide guest hospitality; clear, clean, and replenishtables, settings, and all service areas; remove courses as completed anddeliver to kitchen; replenish utensils; refill water glasses; remain alertto guest needs at all needs

  • Provide assistance to waitstaff and bartenders asneeded to perform guest related duties

  • Ensure polished and clean presentation of all areas

  • Prepare dining rooms for patrons by cleaning, settingnapkins, service plates, water bottles, and utensils. Perform opening andclosing duties including set-up, maintenance, and breakdown of the areawithin the allotted timeframe not to exceed 20% or maximum of 2 hours ofthe scheduled shift time

  • Support servers by setting-up and replenishing servicestations, trash containers liners, and bus stations

  • Maintain service areas, clean up spills as needed

  • Fulfill guest dining requests as needed and facilitatecommunication of guest requests to servers

  • Make every effort to meet guest’s needs by eitherobtaining requested items for guest or communicating needs to server ormanagement team

  • Greet guests upon seating and fill water glasses

  • Adhere to sanitation and safety policies

  • Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, withneat and presentable appearance.

  • Perform all other reasonably assigned duties

Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.

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