City Winery Service Assistant in Boston, Massachusetts
City Winery strives to deliver the highest-end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.
Service Assistants are responsible for providing a clean and pleasant dining experience by clearing, sanitizing, and resetting tables, and ensuring all areas are well-stocked and tidy. The Service Assistant directly supports servers and/or bartenders during service, performing any tasks necessary to ensure a high-quality guest experience.
Strong work ethic, team player, and exceptional guestservice skills
1+ year experience as a Busser or Runner in afast-paced, high-volume service environment preferred and/or equivalentrelevant experience
Ability to consistently deliver high-quality guestexperiences, exceed guest expectations, and strive to create a memorableexperience at every City Winery visit
Ability to navigate venue conditions, including tightspaces, dark room and loud environment
Ability to take direction from others
Effective communication and interpersonal skills with aproven ability to build positive relationships with people in the scope ofemployment
Aptitude to resolve problems
Ability to work both independently and in a teamenvironment
Ability to work a flexible schedule including days,nights, weekends, and holidays
Ability to perform physical requirements of the roleincluding standing/walking for entirety of shift, bending, pulling,pushing, using stairs, lifting and carrying up to 50 pounds
Provide guest hospitality; clear, clean, and replenishtables, settings, and all service areas; remove courses as completed anddeliver to kitchen; replenish utensils; refill water glasses; remain alertto guest needs at all needs
Provide assistance to waitstaff and bartenders asneeded to perform guest related duties
Ensure polished and clean presentation of all areas
Prepare dining rooms for patrons by cleaning, settingnapkins, service plates, water bottles, and utensils. Perform opening andclosing duties including set-up, maintenance, and breakdown of the areawithin the allotted timeframe not to exceed 20% or maximum of 2 hours ofthe scheduled shift time
Support servers by setting-up and replenishing servicestations, trash containers liners, and bus stations
Maintain service areas, clean up spills as needed
Fulfill guest dining requests as needed and facilitatecommunication of guest requests to servers
Make every effort to meet guest’s needs by eitherobtaining requested items for guest or communicating needs to server ormanagement team
Greet guests upon seating and fill water glasses
Adhere to sanitation and safety policies
Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, withneat and presentable appearance.
Perform all other reasonably assigned duties
Perks & Benefits! Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking, & more depending on position and other Company eligibility requirements.