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ManpowerGroup ServiceNow Developer in Boston, Massachusetts

Resilience is ushering in an era of "Bio manufacturing-as-a-Service" that we expect will displace in-house manufacturing as well as traditional contract manufacturing and development organizations (CDMOs). We see this as a paradigm shift in bio-manufacturing akin to the IT industry's adoption of Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) that rendered obsolete corporate-owned/operated data centers or corporate servers co-located in hosting facilities.

ServiceNow will become Resilience's work flow platform for all internal demand for issue resolution and service requests. This technology will help Resilience manage visibility and processes related to supporting internal customers (employees, contractors, temps, etc.) and partners. The ServiceNow lead developer is a key IT role within the Digital Operations function, responsible for assisting and owning aspects of our ServiceNow enterprise implementation, owning ongoing system development, maintenance, and day-to-day operations. This role will be critical to our ServiceNow implementation that will include ITSM, ITOM, SecOps, GRC/IRM, Corporate function Service Delivery applications, and additional applications as we continue to grow as an organization. Resilience will work to implement ServiceNow as a qualified GxP system to ensure ServiceNow is our system of truth for all digital supported systems.


  • Lead designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality

  • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled jobs, import sets and transform maps, ACLs, and notifications

  • Develop custom integration components (SSO, CMDB, etc.) and integrate legacy systems from acquistions with ServiceNow using mid-server, web services, email, and other relevant technologies

  • Develop existing and custom applications within ServiceNow including integrations with other applications

  • Design for and maintain a highly available and recoverable environment

  • Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes, and root cause analysis

  • Document, maintain and update policies, procedures, and controls for the operation of the ServiceNow platform and its SDLC

  • Work with process managers to fully understand business functionality, pain points, and areas of improvements

  • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology

  • Manage and lead the development work of vendors and consulting staff

  • Adhere to Digital standards and best practices in application development, documentation, and maintenance, which follow agile development models.

  • Provide technical leadership and performance of ServiceNow development efforts including:

  • Technical oversight across a portfolio of ServiceNow projects

  • Participate in internal meetings that involve business development and capture related efforts

  • Provide leadership with the ongoing development of governance and development processes for the purpose of consistent product delivery in a ServiceNow environment

  • Rapidly prototype new solutions in collaboration with team members, SME's, and leadership

  • Prepare software requirements specifications and prototypes for translation into structured application programs.

  • Configure, debug, unit, systems, integration test and document new applications and enhancements

  • Assist database administrators, data stewards, quality assurance team, system engineers, network engineers and other staff in ways to ensure data integrity, consistency, security and privacy.

  • Assist project manager in estimating durations for tasks, deliverables and activities.


  • 5+ years experience in all phases of application system analysis, data modeling, and application development and application maintenance support, preferably with 5+ years of ServiceNow experience.

  • Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB

  • In-depth understanding of current ServiceNow releases (i.e., New York, Orlando, Paris, and Quebec) and an overarching understanding of ServiceNow Enterprise product suite and best practices

  • Must be entrepreneurial and willing to build a practice from the ground up with a focus on capability development as well as business and people development

  • Ability to apply business concepts into a technical solution

  • Exceptional communication and stakeholder management - demonstrated ability to manage competing priorities, build strong and lasting relationships, and achieve together what cannot be done alone.

Preferred Experience

  • Holds at least two ServiceNow learning plan certifications with a preference for the certified application developer.

  • ITIL foundation certification

  • Desire to build world-class and resilient IT systems that can operate within a rigorous change management regime.


ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.