UnitedHealth Group ServiceNow Integration Architect - Multiple Locations in Boston, Massachusetts
The Engagement Layer is a single, personalized interface intended to simplify call center agents’ desktop experience through automation, enabling agents to focus on compassionate customer service. As a Solution Architect, you would be involved in designing strategic system integrations and identifying innovative technical solutions to improve business efficiency. This is a new application; we’ll count on you to operationalize a platform and engineering culture that can scale across the enterprise.
Assess and interpret customer needs and requirements through participation in human-centered design
Innovate for user efficiency
Work with business users, managers, and SMEs to translate complex business requirements and workflows into scalable solutions designed for user experience
Thoughtfully apply automation to improve user efficiency
Collaborate with application owners to design and execute system integrations; work with application owners to build understanding of systems or APIs involved in integrations
Review API documentation to understand how to develop integrations with given APIs or systems
Collaborate with application developers to thoughtfully execute system integrations
Ensure integrations are securely developed for reusability and resiliency
Understand how integrations impact system supply chain
Ensure system architecture supports enterprise scalability
Ensure architecture and integrations support enterprise strategies
Create and maintain system architecture documentation, including system integration library
5+ years IT architecture experience - solution architecture, application architecture, API integrations
3+ years ServiceNow experience
ServiceNow architecture and system administration experience
Human-centered design experience or exposure
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: ServiceNow Integration Architect, Eden Prairie, MN, Minnesota, Hartford, CT, Connecticut, Boston, MA, Massachusetts