Massachusetts Veterans Jobs

ServiceNow SME

Anywhere

Type: Contract

Category: ERP

Industry: Government

Workplace Type: Remote

Reference ID: JN -022025-100991

Date Posted: 02/25/2025

Shortcut: http://careers.eliassen.com/jbMwvC

• Description

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Description:

Eliassen Group is searching for a ServiceNow SME. The qualified individual must have the ability to work with client and stakeholders in building and supporting a FedRAMP High Gov cloud SaaS service management solution. This SaaS offer will leverage the suite of ServiceNow packages and modules. This position will require the individual to build and operate solutions based on leading ServiceNow technology and best practice. As a ServiceNow subject matter expert, you will be responsible for supporting, analyzing and further enhance the client solution. You will utilize your existing Service Management / ServiceNow, Market knowledge and technical expertise to support the customer needs and develop value propositions with the ServiceNow SaaS offering.

This is a 100% long term remote project for candidates in Eastern, Central and Mountain time zones.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.

Rate: $50 - $70 / hr. w2

Responsibilities:

• System configuration.

• Development of custom features on client and server side.

• Technical consulting.

• Technical specifications preparation.

• Testing support, rollout support and others.

• Follow implementation standards and technical best practices related to the SaaS offering.

• Provide expertise on technical questions, related to ServiceNow platform.

• Understand the business needs and the needs to standardize processes (ITIL) and build this into the design and deliverables.

• Write Knowledge Management articles for the ServiceNow Platform.

Experience Requirements:

• Bachelor’s Degree and a minimum of 16 years of experience. Additional 4 years of experience may be accepted in lieu of the degree.

• Minimum of 5 years of ServiceNow specific deployment experience.

• Must have ServiceNow SaaS Platform experience.

• Must have experience with ServiceNow domain separation and ITSM.

• Must be able to build and deploy catalog items including workflow or flow designer.

• Must understand the use of UI actions, UI policies, and business rules.

• Must understand ACL’s and how items are impacted with ACL’s.

• Must be able to support the upgrade process when moving ServiceNow to a new version.

• Must be a US Citizen.

• Must be able to obtain and maintain the required agency clearance.

Preferred Qualifications:

• Experience with JavaScript and performing scripted actions in ServiceNow.

• Government contracting experience (is a plus).

• FedRamp experience is a plus

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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