Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

Starbucks Shift Manager in Boston, Massachusetts

Job Summary and Mission This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The shift manager provides guidance and oversight of store operations with direction from the store manager during his/her assigned shift. The majority of time is spent ensuring customer satisfaction and product quality. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Leadership - Communicating goals for the work group, and modeling how we work together: - Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team. - Displays a customer comes first attitude by delivering legendary customer service. - Implements and communicates company program plans to store team in order to meet operational and organizational objectives. - Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. - Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager. - Provides coaching and direction to the store team to take action and to achieve operational goals. - Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. - Provides input to the store manager regarding opportunities for coaching to the store team to achieve operational goals. - Applies problem solving framework to identifying and solving store problems appropriately. Planning and Execution - Works with store manager to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results: - Accountable for store operations while managing a shift - Provides input into store staffing levels and decisions to ensure partner development and talent acquisition to achieve and maintain store operational requirements. - Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure understanding. - Communicates regularly with peer team and store manager about operational issues, observations, insights, and suggestions. Communicates and behaves in a way that promotes a unified store management team. Business Requirements - Executing functional responsibilities - Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: - Communicates observations, actions, outcomes, and follow-up items to store manager and shift manager peers on a regular basis - Develops and maintains positive relationships with shift manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns. - Ensures partners adhere to operational compliance requirements. - Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition - Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected. - Maintains regular and consistent attendance and punctuality. Summary of Experience Years - Customer service and retail experience (2 years preferred) - Experience directing the work of others (1 year preferred)