Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information, Inc Signature Success Onboarding Specialist in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

As a Customer Onboarding Specialist , you will be responsible for onboarding and educating Salesforce customers about our highest level Success plan. Working closely with our Sales, Success, and Delivery teams to clearly define focus areas for the Signature Success plan and how they align with Customer needs. Strong organizational skills desired for internal knowledge transfer of critical information from the sales and success teams. Utilizing the essential information gathered, you will tailor each onboarding experience to align with immediate customer impact areas and identify future focus areas. Attention to detail, strong communication skills, and a customer-centric orientation are required.

Holistic Review

  • You will act as a subject matter expert for the Signature Success plan and the outcome of each focus area.

  • Your critical thinking is essential to understand how customers can realize value from the focus areas of the Signature Success Plan.

  • You develop the "customer experience" within your review process to validate and understand the Customer's situation.

  • You wear several "hats" - Relationship Manager, Sales Cycle Management, Value Realization messaging, and Coordinator.

  • You execute a series of customer workshops to further knowledge of the Signature Success focus areas and their relation to Customer needs.

  • You will work towards understanding Industry, Product, and Region idiosyncrasies.

  • You are working to have Global awareness of process alignment and Customer implications.

Preferred Skills/Experience

  • Strong organizational and analytical skills

  • Ability to identify and resolve exceptions and to analyze data

  • Excellent organizational skills

  • Solution and results-oriented with the ability to problem-solve

  • Excellent time management with a strong sense of urgency

  • Passion for customer success with excellent written and verbal communication skills

  • Team player with the ability to multi-task with extreme attention to detail

  • Able to work independently, self-driven, highly motivated

  • Experience working with Salesforce is a plus

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running.

The growth, innovation, and Aloha Spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our Time, Equity, and Product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ( .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc ( . and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc ( . and do not accept unsolicited headhunter and agency resumes. Salesforce, Inc ( . and will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc ( . or .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.