Salesforce.com, Inc Signature Success Onboarding Specialist in Boston, Massachusetts
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Customer Success Group
As a Customer Onboarding Specialist , you will be responsible for onboarding and educating Salesforce customers about our highest level Success plan. Working closely with our Sales, Success, and Delivery teams to clearly define focus areas for the Signature Success plan and how they align with Customer needs. Strong organizational skills desired for internal knowledge transfer of critical information from the sales and success teams. Utilizing the essential information gathered, you will tailor each onboarding experience to align with immediate customer impact areas and identify future focus areas. Attention to detail, strong communication skills, and a customer-centric orientation are required.
You will act as a subject matter expert for the Signature Success plan and the outcome of each focus area.
Your critical thinking is essential to understand how customers can realize value from the focus areas of the Signature Success Plan.
You develop the "customer experience" within your review process to validate and understand the Customer's situation.
You wear several "hats" - Relationship Manager, Sales Cycle Management, Value Realization messaging, and Coordinator.
You execute a series of customer workshops to further knowledge of the Signature Success focus areas and their relation to Customer needs.
You will work towards understanding Industry, Product, and Region idiosyncrasies.
You are working to have Global awareness of process alignment and Customer implications.
Strong organizational and analytical skills
Ability to identify and resolve exceptions and to analyze data
Excellent organizational skills
Solution and results-oriented with the ability to problem-solve
Excellent time management with a strong sense of urgency
Passion for customer success with excellent written and verbal communication skills
Team player with the ability to multi-task with extreme attention to detail
Able to work independently, self-driven, highly motivated
Experience working with Salesforce is a plus
Salesforce, the Customer Success Platform and world's #1 CRM empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running.
The growth, innovation, and Aloha Spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our Time, Equity, and Product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
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Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
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