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CompuCom Site Reliability Service Architect in Boston, Massachusetts

Why CompuCom? (Overview)

The Principle Capability Center Architect III is a Subject Matter Expert who has proficiency in two or more related services, processes, tools, and technologies necessary to create, design, and document a comprehensive solution for multifaceted opportunities. This includes developing, communicating, and refining services and solutions across a broad range of Technologies. The Principle Architect supports the planning, creation, design, and enablement of services that are required to support existing and emerging technologies. The Principle Architect also supports the improvement of existing services and solutions. In support of Solutioning and Sales, the Principle Architect solutions and/or transitions various opportunities, providing input into the sales strategy, and collaborates closely with clients and the pursuit team to assure that the CompuCom portfolio and capabilities, as well as industry trends, are utilized in creating a compelling solution. The Principle Architect typically supports solutions within a single technology or service that may involving complicated operational models (multiple towers, global scope), extensive client engagement, and strategic opportunities with significant financial and business impact.

What We Need & What You'll Do (Responsibilities)

  1. Support the Planning, Creation, Design, and Enablement of services that support emerging and existing technologies. The Principle Architect will support the Senior Principle in the design of the end to end journey of a service or solution. Provide market, sector and competitor insight Integrate our culture and values into everything we do Member of senior management team responsible for achieving long term goals Promote knowledge sharing, good practice, industry/client information, lessons learned Methodology/Innovation: Scope out and kick off projects and provide support for project team Design and innovate processes, standardization, efficiencies, streamline toolkit Support the Capability Center to implement new techniques and methodologies Direct and challenge seniors on methodologies and innovation Project Delivery: Lead designer on high profile/high value projects Manage project deliverables – quality, budget control, time Deliver client expectations/satisfaction - liaison, objectives, extend scope, opportunities Manage project evaluation – debrief, lessons learned Identify and create case studies – measurable success stories

  2. Support the Senior Principle Architect in the improvement of existing services and solutions. Provide market, sector and competitor insight Integrate our culture and values into everything we do. Member of senior management team responsible for achieving long term goals. Promote knowledge sharing, good practice, industry/client information, lessons learned. Methodology/Innovation: Scope out and kick off projects and provide support for project team Design and innovate processes, standardization, efficiencies, streamline toolkit. Support the Capability Center to implement new techniques and methodologies. Direct and challenge seniors on methodologies and innovation. Project Delivery: Lead designer on high profile/high value projects. Manage project deliverables – quality, budget control, time Deliver client expectations/satisfaction - liaison, objectives, extend scope, opportunities Manage project evaluation – debrief, lessons learned Identify and create case studies – measurable success stories The Principle Architect designs implementable and customer compelling steady state solutions which address client business problems and accurately reflect CompuCom’s cost to deliver the services and also meet all requirements, including SLAs, KPIs, and OLAs. Work with Solution Director to manage the end-to-end solution strategy. Deliverables include completed cost estimates, presentations (prepare, and contribute to, and/or deliver), and SOWs (contribute to). Work collaboratively with clients, third party advisors, sales, other solution team members, and delivery SMEs to ensure the solutions meet client requirements and are approved. Communicate developed solution and associated costs to various stakeholders from engineers up to internal Directors. Assist with client orals, create and deliver or coordinate client demos, participate in pursuit team kickoff meetings, attend Solution Services team meetings, follow administrative processes, and participate in internal team projects. Responsible for engaging with appropriate delivery subject matter experts. Participate in creating and/or updating solution document templates, presentations, solution descriptions, cost estimates, SOWs, and related deliverables. Update Capability Center-owned information within SalesForce. Participate in creation of technical and operational responses and solution content for RFPs. Responsible for written Technical Solution Document (TSD) as required per customer response documents.

  3. Develops and executes implementation project plans to build services successfully. Working closely with the customer and delivery teams to gather the necessary information, perform data analysis, design and build the tools, create documentation, execute staffing activities, and develop other constructs to prepare to deliver the services. - 10% Engages appropriate resources internally, externally, and with the client within the disciplines to perform implementation tasks during a transition. Maintains close relationships with the discipline(s) to stay in sync on processes, requirements, reporting and documentation needs for the delivery teams to be successful. Provides input to the Transition Manager on risks, issues, decisions, gaps, changes, and status for logging in the Control Workbook. Identifies and recommends contingency measures resulting from risks, scope changes or unplanned events. Provides experienced guidance and level of effort input to transition scoping on new opportunities as needed.

  4. Assist with identification of potential technical, delivery and financial risks in technical solutions, transition, and delivery. Assist with developing appropriate mitigations and coordinate capture of and communicate all risks to the Solution Director.

  5. Participate in all knowledge sharing sessions for developed solutions to review technical aspects as required. Serves as a member of the transition/transformation/implementation team until such time the "steady-state" cutover is achieved, i.e., the delivery operations organization has assumed the services and is meeting SLAs, KPIs, CSAT (typically 90 days after implementation cutover). % of time spent on this discipline will be determined based on win rates and deal complexity.

  6. Practice continuous learning through certifications, attending company and/or industry training, reviewing existing client delivery, gaining experiential exposure to company toolsets and delivery teams, and working closely with Delivery SMEs.

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction recordsCity & County of San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) .

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Posted Date6 days ago(8/5/2022 10:31 AM)

Posting Location Boston, MA

Req # R0026891

Category IT

CompuCom Systems, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans.

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