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Humana Social Services Support, Care Management team - Remote, nationwide in Boston, Massachusetts


The Social Services Care Manager, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.


The first 2 weeks of training will be from 8:30am-5pm EST. After training, the hours will be 9:30am - 6pm EST.

The Care Manager, Telephonic Behavioral Health 2 is a master level social worker and functions as part of an interdisciplinary care team receiving referrals to assist members with identified Social Determinant of Health needs. In a telephonic environment, they assess and evaluate member needs related to their physical, environmental, and psycho-social health issues. This includes completing required assessments and determining appropriate interventions such as education, linkage to community resources, and advocacy. They may create and update member care plan and complete documentation in the member's record to reflect outreach attempts/contacts with members, resources, providers, and other members of the interdisciplinary care team.

This is a remote position


Required Qualifications

  • Master's degree in Social Work from an accredited university

  • Licensure in Master's degree field of study required

  • Must have passed Master, Advanced Generalist, or Clinical ASWB Exam

  • Minimum 3 years of experience working as a licensed Social Worker

  • Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.

Preferred Qualifications

  • Experience working with the geriatric population

  • Knowledge of community health and social service agencies and additional community resources

  • Additional licensure in LA, MI, MS, NV, NY and OK

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

  • Satellite, cellular and microwave connection can be used only if approved by leadership

  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Additional Information - How we Value You

  • Benefits starting day 1 of employment

  • Competitive 401k match

  • Generous Paid Time Off accrual

  • Tuition Reimbursement

  • Parent Leave

  • Go365 perks for well-being

This is a remote position


Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our