Blue Cross Blue Shield of Massachusetts Sr. Administrative Assistant, Provider Performance and Health Equity in Boston, Massachusetts
Ready to help us transform healthcare? Bring your true colors to blue.
This position is eligible in the following personas: Mobile and Resident
Coordinates Network Performance Support Team’s engagement calendar, meetings, schedule, travel arrangements, expense reports, and prepares requisite materials for all external provider meetings and internal cross functional meetings
Coordinates Health Equity Team’s calendar, meetings, schedule, travel arrangements, expense reports, and prepares requisite materials for external meetings and internal cross functional meetings
Manages the team leaderships calendars, including scheduling and overall management of recurring and ad-hoc 1:1, cross-functional working sessions and meetings, including the preparation and distribution of meeting agenda/materials (print, email, multi-location, video technology as appropriate)
Represents BCBSMA, Network Performance Support and Health Equity teams to a wide variety of internal and external constituents via telephone, email and in person
Provides administrative support during the annual HEDIS production/submission season which may include but not limited to ordering supplies, contacting provider offices to verify contact information and inquiring for follow-up information
Provides a strategic lens to calendar-management by prioritizing requests and providing scheduling options
Establishes, and works within, a strong network of associates and leaders to serve as advocates working towards shared goals
Evaluates and refers matters for appropriate handling; coordinates, compiles and documents relevant data and background information to support executive decision making or problem resolution
Performs a broad range of administrative coordination and support duties requiring extensive communication within and outside the company
Serves as the single point of contact for information and critical to the coordination of meetings, reports and events
Organizes, tracks, updates and maintains files, and operational data
Manages the logistic for large in-person events with multiple external attendees for the Network Performance Support and Health Equity Teams, including responsibility for scheduling, arranging meeting space, providing audiovisual support, materials, and catering
Highly organized team player with the ability to meet deadlines and manage multiple tasks and multiple stakeholders with a high level of customer service in a fast-paced environment
Demonstrated relationship building skills with a wide variety of internal and external constituents
Flexibility and willingness to shift priorities, ability to accept feedback and work in a professional manner
Proficiency in Microsoft Office: Outlook, Word, Excel, and PowerPoint
Proficiency in scheduling virtual meetings in Teams and Zoom with internal and external attendees
Strong verbal/written communication skills and attention to detail
Maintains confidentiality of a number of key personnel and business issues
Experience and Education
Minimum of 5-7 years of executive level administrative and business experience
BS/BA or equivalent experience preferred
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
LocationBoston, QuincyTime TypeFull time
Hourly Range: $34.07 - $42.14
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap (https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/) and imposter syndrome (https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/) can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture (https://careers.bluecrossma.org/us/en/culturepage) page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community (https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC) to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power , Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to You
We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.