Massachusetts Veterans Jobs

Job Requisition ID #

24WD81816

Position Overview

Reporting to the Vice President of Customer Success Design (CSD), the Senior Business Manager, Customer Success Design will lead the drive for strategic and operational excellence within the CSD team. This role is crucial in strategy development, fostering collaboration and communication, and accelerating the execution of projects. The ideal candidate excels in using human-centered practices, contributes to design-led strategy, and actively shares their knowledge to influence and shape the company.

Responsibilities

• Champion a spirit of collaboration and open communications across CS Design

• Continuously improve and iterate on operational processes and standards

• Champion the story of the CSD team across Autodesk

• Facilitate and teach new human-centered processes, driving adoption across disciplines

• Build and lead highly effective teams to drive system-level experience architecture

• Serve as a trusted advisor, acting as a sounding board and proxy when needed

• Manage the organization's strategic roadmap and portfolio, tracking initiatives, and managing stakeholder updates and program communications

• Agenda development and facilitation for leadership meetings & workshops

• Plan and lead strategic projects and programs, including cross-company collaboration

• Track and communicate organization OKRs

• Lead the PMO for the Customer Sucess Design portfolio

Minimum Qualifications

• 10 + years of demonstrated success leading large, complex projects and/or programs across teams or organizations

• Bachelor’s degree or higher. MBA may be an advantage, but not mandatory

• Excellent communication and collaboration skills

• Strong leadership and team management skills

• Experience in project management and governance

• A deep understanding of theoretical foundations, emerging trends, and cutting-edge techniques in human-centered design

• Highest level of integrity and management of confidential information

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $143,000 and $231,220. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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