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Thermo Fisher Scientific Sr. eBusiness Manager – Chemicals in Boston, Massachusetts

Location: Flexible: remote, or key LCD site (Carlsbad, Pittsburgh, Fair lawn, Boston)

How you will make an impact:

The Laboratory Chemicals Division (LCD) of Thermo Fisher Scientific is seeking a talented hands-on Senior eBusiness Manager to drive strategic direction, operational execution, and ongoing governance for our chemicals presence on the two eCommerce websites fishersci.com and thermosfisher.com representing over 100K products and a significant amount of scientific product content and knowledge base. This role partners closely with business and corporate stakeholders across the organization to ensure customer experience with chemicals solutions online meets industry leading quality and adheres to the high scientific standards of our customers. In addition, this role ensures that we have consistent processes for delivering compelling and relevant online content & functionality to our customer base.

Strong collaborative skills, the ability to deliver while in changing environments, and the strategic vision and drive to translate business goals into great customer experience form a strong foundation for success in this role.

What will you do?

  • Lead strategy, and implementation of all online content, tools, and overall functionality for Chemicals websites and electronic storefronts

  • Partner with the broader LCD businesses and functions to develop and deliver product, application, and workflow content that builds and engaging and consistent customer experience.

  • Analyze and evaluate content strategy approaches & online chemicals overall customer experience and recommend new strategies, tools, or approaches as appropriate.

  • Build operational processes to standardize, deliver, and govern content, design, and tools for optimal customer experience and drive efficiencies through automation and process improvement.

  • Program/project management of content migration and creation projects in support of new/updated chemicals’ experiences on thermofisher.com and fishersci.com.

  • Gather and validate business requirements, and help translate these into new functionalities or enhancements working with Digital Product Managers and Digital Engineers in corporate teams

  • Collaborate with a range of marketing stakeholders, customer service, IT, and LCD leadership to identify changes needed and build business cases for future online enhancements

  • Contribute to the development and execution of digital marketing programs to drive traffic – awareness and demand – for our online chemical solutions;

  • Drive measurement, dashboarding and reporting to demonstrate eBusiness efforts impact

How will you get here?

  • B.S. or graduate degree in digital marketing, computer science/technology, or a related field.

  • 7+ years of experience working with digital marketing or eBussiness, web content, analytics, marketing systems, or marketing operations

  • Experience working with and ability to communicate and collaborate well with sophisticated and diverse business partners - from commercial, marketing, and product management to leadership

  • Understanding of the digital ecosystem and digital marketing programs and how they impact the online customer journey

  • A deep understanding of taxonomy and information architecture, product and web content creation, content management (CMS) and product information management (PIM) systems

  • Ability to use analytics to advise user research and recommendations

  • Experience with building, developing, and maintaining website content. Experience in tools and techniques for crafting navigation and user flows.

  • Strong project management and organizational skills, and familiarity with project planning and budgeting tools

  • Experience with databases, CRMs (SFDC), analytics (Adobe, Google), segmentation and/or email systems (Eloqua)

  • Experience with email, lead-generation, demand generation, web production, and segmentation beneficial

Knowledge, Skills, Abilities

  • A strong passion for improving the customer experience, particularly in eCommerce and web environments – requires an understanding of the buyer’s journey and how this is effectively executed online

  • Ability to operate cross-functionally and navigate matrixed relationships and businesses.

  • Completion of project planning templates and consistent weekly reporting on successes and areas where assistance is required

  • Management of budgets and external contractors

  • Demonstrated ability to get things done with a focus on business impact

  • The ability to prioritize business problems using a logical and analytical mindset

  • The intellectually curiosity to ask the right questions for a deeper understanding and consider creative approaches

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process. *This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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