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WM Sr. Manager Employment Programs/Pre-Employment in Boston, Massachusetts

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

The Senior Manager for Pre-Employment Programs reports up under Corporate Security and is responsible for developing programs, processes, and policies to ensure company-wide compliance with federal and state pre-employment regulations, DOT pre-employment regulations, and Department of Homeland Security regulations including employment eligibility & E-Verify.

Pre-Employment Program Operations

  • Provide oversight to the Company’s pre-employment background screening and drug testing programs which support hiring in the United States, Canada, India, and of any additional type as business requires.

  • Manage and actively develop a team of compliance analysts in effectively and efficiently operating the pre-employment screening and employment eligibility verification programs to become some of the best service programs in the Company.

  • Effectively cooperate with the Senior Manager, Employment Programs – DOT Driver Compliance & Customer-Driven Programs to manage cross-program workflows for scenarios such as acquisitions and customer-related hires.

  • Develop / redevelop and implement reporting processes to monitor program health, to educate internal clients, and to manage process performance especially in handoffs and candidate stall locations. Develop and publish reports to evaluate programs’ continuing value as a benefit to the Company.

  • In collaboration with relevant stakeholders, responsible for decision making regarding screening disputes and appeals.

  • Creates and implements business process improvement programs to streamline the pre-employment and related processes.

Employment Eligibility Program (I-9 / E-Verify)

  • Oversees the Employment Eligibility Program for all new hires, employees who service Federal and other high-security contracts, and contingent labor. Manages the vendor relationship with the service provider for the I-9 and E-Verify compliance.

Policies and Procedures

  • Functions as a primary contributor in defining and enforcing Company policies.

  • Collaborate with stakeholders to refresh and maintain modern grading guidance for pre-employment screen components.

  • Actively engage with Safety, Legal, People, and Operations stakeholders to create and implement new policies and programs for the benefit of the Company.

  • Along with the Senior Manager, Employment Programs – DOT Driver Compliance & Customer-Driven Programs, manage the company’s compliance with Motor Vehicle Record checks. Partners with Legal, Health & Safety, Operations and People to develop and execute of program improvements.

  • Develop and manage training programs for People and hiring managers on employment eligibility and WM policies.

Vendor Relations

  • Evaluate and provide oversight of vendor performance against service level agreements and budget expectations.

  • Collaborate with WM Supply Chain to produce master service agreements or statements of work for new vendor-supplied services.

Systems

  • Collaborate with WM Digital, vendors and other stakeholder to define software/system requirements for new feature implementations or regulatory compliance-driven changes.

  • Provides relevant database support services for internal investigations of serious misconduct and criminality as needed.

  • Provides relevant database support services for external regulatory audits as needed.

External

  • Establish and foster partnerships with government agencies (DOT, Department of Homeland Security, etc) to ensure company-wide regulatory awareness and compliance.

  • Leverage an external network of peers among other companies to stay current on trends, products, services, vendors, and headwinds in the marketplace.

Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes direct supervision of 3 or more full-time employees and periodic teams of contractors

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job:

Education: Bachelor’s Degree (accredited) in Human Resources, Business Administration, Security, or similar area of study, or in lieu of, High School Diploma or GED (accredited) and 4 years of relevant experience.

Experience: 10-years’ experience in related field with 3 or mor years leading pre-employment screening program(s).

Other Knowledge, Skills or Abilities Required

Professional experience managing U.S. pre-employment screening programs including drug screening in addition to background checks is required. Preferred experience (not required) includes managing Canadian and Indian pre-employment programs.

Working knowledge of U.S. fair-hiring regulations, consumer reporting agency regulations and other U.S. pre-employment-related rules is necessary.

Experience managing pre-employment screening at regulated carriers of field-based services companies is highly preferred.

High-intermediate to expert-level utilization of MS Office 365 tools such as Teams, Outlook, Excel, Power BI, PowerPoint, and Word.

Familiarity with Design Thinking concepts and application in process development is a plus.

Proven ability to draft business cases developed with facts and numbers is highly beneficial to this role.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

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Equal Opportunity Employer: Minority/Female/Disability/Veteran

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