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Job Information, Inc Sr Manager/Director - M&A Integration Business Readiness in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

The Sr. Manager/Director of M&A Integration Business Readiness is a new and exciting role that will report to the VP of M&A Agility and Integration and help drive the overall business accountability and ownership for the Merger and Acquisition Agility Corporate Strategic Initiative (CSI) program. The Sr. Manager/Director, Business Readiness will help build the overall capability for the Go To Market M&A Integration Business Readiness competency. This specifically involves the following components of M&A Integration:

  • Organizational Change Management - Business Readiness as part of the M&A Integration (Process/system)

  • People and Talent (Retention & Career Growth, Org Alignment, and Capacity Planning)

  • Communications

  • Training, Enablement, and Adoption


In order to successfully execute on this role the following key attributes and knowledge are essential:

  • Business Process Analysis

  • Roles & Responsibility Analysis

  • Future state process analysis, which should be conducted in conjunction with Business Technology (BT) Change Management’s Impact Analysis

  • Job design / responsibilities assignment

  • Capacity Planning (Task/transaction volume, forecasted for Hypercare surge and future growth)

  • Org Alignment (Org structure, Reporting lines, Talent Review, Comp considerations)

  • Should include robust Comms Plan and Change management to mitigate attrition and improve employee experience/engagement (summary of the work stream, who is involved, that we are taking this thoughtfully and seriously, and that jobs are secure)

  • Change Request Process after Business Requirements are locked

  • Business Process & System Go-Live Readiness

  • Holistic Hypercare Plan (BT and Business), including escalation plan for all impacted users

  • Operationalize manual workarounds as a result of de-scoped requirements or P2+ defects

  • Ensure all employees have appropriate system access

  • Business cutover tasks planned and coordinated (e.g., sequencing, runlist, smoke testing)

  • Define any business risks/issues and mitigation plans (cutover issues, defects identified after go-live, etc.)

  • Change Readiness

  • Ensure all employees have completed training and understand how their roles change after go-live

  • Post Go-Live Support

  • Triage high risk business issues after go-live (Coordinate resolution between Acquired Company, Salesforce functional teams, and BT)

  • Post-mortem & lessons learned for continuous improvement


Required Degree:

Bachelor’s Degree in Business, Communications, Leadership, Organizational Behavior, Psychology, Human Resources or related discipline from accredited university.


  • Preferred: Change Management professional designation or certification a plus


  • 10-15 years of Business Enablement/Readiness Change Management experience required. Experience as an internal consultant in a corporate environment, a plus.

  • Prior experience in developing Business Readiness/Org Change Management frameworks in a Go To Market environment a significant plus


  • Understanding of how people deal with uncertainty and change.

  • Knowledge in change management principles and methodologies and tools.

  • Strong communication skills – both written and verbal.

  • Strong active listening skills.

  • Ability to clearly articulate messages to a variety of audiences.

  • Ability to establish and maintain strong relationships

  • Must be a team player and able to work with and through others.

  • Ability to influence others and move toward a common vision or goal.

  • Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.

  • Strong organization skills with a natural inclination for planning, strategy and tactics, and the ability to multitask, process, and follow-up systematically.

  • Strong problem solving skills, with the ability to determine the root causes of issues and problems and quickly develop solutions to resolve them.

  • Able to work effectively at all levels in an organization.

  • Strong analytic and decision-making abilities.

  • Acute business acumen and understanding of organizational dynamics, issues and challenges.

  • Travel anticipated is less than 25%, primarily in North America.

For Colorado-based roles: Minimum annual salary of $140,300. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form ( .

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