Salesforce.com, Inc Sr Manager/Director - M&A Integration Business Readiness in Boston, Massachusetts
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Products and Technology
The Sr. Manager/Director of M&A Integration Business Readiness is a new and exciting role that will report to the VP of M&A Agility and Integration and help drive the overall business accountability and ownership for the Merger and Acquisition Agility Corporate Strategic Initiative (CSI) program. The Sr. Manager/Director, Business Readiness will help build the overall capability for the Go To Market M&A Integration Business Readiness competency. This specifically involves the following components of M&A Integration:
Organizational Change Management - Business Readiness as part of the M&A Integration (Process/system)
People and Talent (Retention & Career Growth, Org Alignment, and Capacity Planning)
Training, Enablement, and Adoption
In order to successfully execute on this role the following key attributes and knowledge are essential:
Business Process Analysis
Roles & Responsibility Analysis
Future state process analysis, which should be conducted in conjunction with Business Technology (BT) Change Management’s Impact Analysis
Job design / responsibilities assignment
Capacity Planning (Task/transaction volume, forecasted for Hypercare surge and future growth)
Org Alignment (Org structure, Reporting lines, Talent Review, Comp considerations)
Should include robust Comms Plan and Change management to mitigate attrition and improve employee experience/engagement (summary of the work stream, who is involved, that we are taking this thoughtfully and seriously, and that jobs are secure)
Change Request Process after Business Requirements are locked
Business Process & System Go-Live Readiness
Holistic Hypercare Plan (BT and Business), including escalation plan for all impacted users
Operationalize manual workarounds as a result of de-scoped requirements or P2+ defects
Ensure all employees have appropriate system access
Business cutover tasks planned and coordinated (e.g., sequencing, runlist, smoke testing)
Define any business risks/issues and mitigation plans (cutover issues, defects identified after go-live, etc.)
Ensure all employees have completed training and understand how their roles change after go-live
Post Go-Live Support
Triage high risk business issues after go-live (Coordinate resolution between Acquired Company, Salesforce functional teams, and BT)
Post-mortem & lessons learned for continuous improvement
EDUCATION AND EXPERIENCE :
Bachelor’s Degree in Business, Communications, Leadership, Organizational Behavior, Psychology, Human Resources or related discipline from accredited university.
- Preferred: Change Management professional designation or certification a plus
10-15 years of Business Enablement/Readiness Change Management experience required. Experience as an internal consultant in a corporate environment, a plus.
Prior experience in developing Business Readiness/Org Change Management frameworks in a Go To Market environment a significant plus
KNOWLEDGE, SKILLS AND ABILITY:
Understanding of how people deal with uncertainty and change.
Knowledge in change management principles and methodologies and tools.
Strong communication skills – both written and verbal.
Strong active listening skills.
Ability to clearly articulate messages to a variety of audiences.
Ability to establish and maintain strong relationships
Must be a team player and able to work with and through others.
Ability to influence others and move toward a common vision or goal.
Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
Strong organization skills with a natural inclination for planning, strategy and tactics, and the ability to multitask, process, and follow-up systematically.
Strong problem solving skills, with the ability to determine the root causes of issues and problems and quickly develop solutions to resolve them.
Able to work effectively at all levels in an organization.
Strong analytic and decision-making abilities.
Acute business acumen and understanding of organizational dynamics, issues and challenges.
Travel anticipated is less than 25%, primarily in North America.
For Colorado-based roles: Minimum annual salary of $140,300. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
- Salesforce.com, Inc Jobs