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Salesforce.com, Inc Sr Manager/Director - M&A Integration Business Readiness in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

The Sr. Manager/Director of M&A Integration Business Readiness is a new and exciting role that will report to the VP of M&A Agility and Integration and help drive the overall business accountability and ownership for the Merger and Acquisition Agility Corporate Strategic Initiative (CSI) program. The Sr. Manager/Director, Business Readiness will help build the overall capability for the Go To Market M&A Integration Business Readiness competency. This specifically involves the following components of M&A Integration:

  • Organizational Change Management - Business Readiness as part of the M&A Integration (Process/system)

  • People and Talent (Retention & Career Growth, Org Alignment, and Capacity Planning)

  • Communications

  • Training, Enablement, and Adoption

ESSENTIAL RESPONSIBILITIES:

In order to successfully execute on this role the following key attributes and knowledge are essential:

  • Business Process Analysis

  • Roles & Responsibility Analysis

  • Future state process analysis, which should be conducted in conjunction with Business Technology (BT) Change Management’s Impact Analysis

  • Job design / responsibilities assignment

  • Capacity Planning (Task/transaction volume, forecasted for Hypercare surge and future growth)

  • Org Alignment (Org structure, Reporting lines, Talent Review, Comp considerations)

  • Should include robust Comms Plan and Change management to mitigate attrition and improve employee experience/engagement (summary of the work stream, who is involved, that we are taking this thoughtfully and seriously, and that jobs are secure)

  • Change Request Process after Business Requirements are locked

  • Business Process & System Go-Live Readiness

  • Holistic Hypercare Plan (BT and Business), including escalation plan for all impacted users

  • Operationalize manual workarounds as a result of de-scoped requirements or P2+ defects

  • Ensure all employees have appropriate system access

  • Business cutover tasks planned and coordinated (e.g., sequencing, runlist, smoke testing)

  • Define any business risks/issues and mitigation plans (cutover issues, defects identified after go-live, etc.)

  • Change Readiness

  • Ensure all employees have completed training and understand how their roles change after go-live

  • Post Go-Live Support

  • Triage high risk business issues after go-live (Coordinate resolution between Acquired Company, Salesforce functional teams, and BT)

  • Post-mortem & lessons learned for continuous improvement

EDUCATION AND EXPERIENCE :

Required Degree:

Bachelor’s Degree in Business, Communications, Leadership, Organizational Behavior, Psychology, Human Resources or related discipline from accredited university.

Certificate(s):

  • Preferred: Change Management professional designation or certification a plus

Experience:

  • 10-15 years of Business Enablement/Readiness Change Management experience required. Experience as an internal consultant in a corporate environment, a plus.

  • Prior experience in developing Business Readiness/Org Change Management frameworks in a Go To Market environment a significant plus

KNOWLEDGE, SKILLS AND ABILITY:

  • Understanding of how people deal with uncertainty and change.

  • Knowledge in change management principles and methodologies and tools.

  • Strong communication skills – both written and verbal.

  • Strong active listening skills.

  • Ability to clearly articulate messages to a variety of audiences.

  • Ability to establish and maintain strong relationships

  • Must be a team player and able to work with and through others.

  • Ability to influence others and move toward a common vision or goal.

  • Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.

  • Strong organization skills with a natural inclination for planning, strategy and tactics, and the ability to multitask, process, and follow-up systematically.

  • Strong problem solving skills, with the ability to determine the root causes of issues and problems and quickly develop solutions to resolve them.

  • Able to work effectively at all levels in an organization.

  • Strong analytic and decision-making abilities.

  • Acute business acumen and understanding of organizational dynamics, issues and challenges.

  • Travel anticipated is less than 25%, primarily in North America.

For Colorado-based roles: Minimum annual salary of $140,300. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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