Massachusetts Veterans Jobs

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

Duties and Responsibilities

• Independently manages client customer service requests via email and telephone regarding PCG systems, time studies, cost reports, and related processes and respond in a timely and professional manner.

• Produces monthly and quarterly reports based on systems data to meet client and team deliverables.

• Coordinates with client contacts and business team to collect roster data and perform monthly and quarterly system updates related to time study processes.

• Analyzes monthly and quarter time study results and responses in accordance with project procedures.

• Communicates effectively with clients and team members to provide information, assistance, and recommendations relative to system support and client management.

• Analyzes system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data.

• Develops and documents processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance.

• Performs ad hoc tasks related to various projects for a variety of project managers and staff.

• Reviews the work of Operations Analysts.

Required Skills

• Excellent verbal and written communication skills.

• Ability to provide superior customer service support via phone and email, including troubleshooting.

• Analytical skills, including the ability to analyze and organize data.

• Ability to manage time to meet deadlines and manage and coordinate several ongoing assignments.

• Understanding of project management methodologies and quality assurance.

• Ability to apply information learned to new projects and settings.

• Ability to work independently, within a team, and with multiple different people with different work styles.

• Ability to effectively and independently present information and respond to questions from project managers, clients, and other colleagues.

• Proficiency in MS Office products.

Qualifications

• Bachelor’s degree or equivalent experience required

• 6+ years professional experience, including project management and documentation work.

Working Conditions

• Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Additional Job Description

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $55,000 - 57,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.