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WindStream Communications Sr Principal-Churn Strategy in Boston, Massachusetts

Sr Principal-Churn Strategy - ( 24000335 )


Position Summary: Seeking a strategic and analytical finance professional to drive Kinetic's customer retention and financial modeling efforts. The ideal candidate will possess extensive experience in business and finance, with a knack for transforming data into strategic insights.

Key responsibilities:

  • Analyze churn data from multiple systems and sources to create meaningful reporting around customer retention trends

  • Develop and test hypotheses that directly impact Kinetic’s strategic, operational, and customer retention plans through financial modeling and analytical research

  • Evaluate existing consumer trends regarding disconnect activity to understand and explain changing marketplace dynamics

  • Review customer retention and churn, especially against Plan, to determine areas of strength or weakness/risks

  • Create actionable analysis that is easy to understand and can be conveyed across the Kinetic business unit and functional work groups

  • Partner with both internal finance teams and external consultants to turn analysis into financial outlooks, including internal rate of return (IRR), payback period, free cash flow, and customer lifetime value

  • Prepare presentations for the senior leadership team and broader audiences to describe the challenges, explain the analysis performed, and recommended action items to implement

  • Leverage financial models to drive decisions based on the best returns and modify these models as needed to accommodate unique scenarios or questions not previously contemplated

  • Assist in creating both short- and long-term units forecasts based on recent trends and related initiatives

  • Identify key financial and non-financial risks and advise mitigants for those risks

  • Conduct scenario and sensitivity analysis with the intent to support business decisions

Do you have:

  • College degree of business focused in finance, accounting, or economics desired

  • Must have 7 to 10 years of experience in business and/or finance roles

  • Strong leadership and communication skills required

  • Proficiencies in Excel, Tableau Desktop, PowerPoint, and SQL; Extract, Transform, Load (ETL) tools are a plus

  • Require excellent presentation skills across a broad range of audiences


  • Leadership: Ability to lead and inspire cross-functional teams to achieve common goals.

  • Analytical Thinking: Strong analytical and problem-solving skills to navigate complex challenges and make informed decisions.

  • Adaptability: Flexibility to thrive in a dynamic and fast-paced environment, adapting to evolving priorities and changes.

  • Strategic Vision: Forward-thinking mindset with the ability to translate strategies into actionable plans for successful execution.

Our Benefits:

  • Medical, Dental, Vision Insurance Plans

  • 401K Plan

  • Health & Flexible Savings Account

  • Life and AD&D, Spousal Life, Child Life Insurance Plans

  • Educational Assistance Plan

  • Identity Theft, Legal, Auto & Home and Pet Insurance


Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

  • WinVets – Veteran Employee Resource Group

  • WOW – Women Employee Resource Group

  • WINPRIDE – LGBTQ Employee Resource Group

  • WBPN – Black Professional Resource Group

  • WARG – Ability Resource Group

  • LaFamilia –Hispanic Resource Group

The starting compensation range for this job is $112,600 to $150,800.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.


Desired Qualifications: College degree and 10 years professional level experience with 3-5 years supervisory experience; or 14 years professional level related experience with 3-5 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

Primary Location : US-Arkansas-Virtual Office AR 0.93 - 0.97

Other Locations : United States

Job Category : Marketing

EEO Statement: : Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Req ID: 24000335

Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.