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Salesforce.com, Inc Sr. Quality Assurance Consultant in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The Sr. Quality Assurance Consultant is a key position on the Quality Assurance team within Salesforce Professional Services. The Sr. QA Consultant works collaboratively with various project teams across multiple customer implementations. This role works under minimal supervision, relying on experience and judgment to ensure the appropriate level of quality is incorporated into our customer implementations. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organizational and interpersonal skills.

Responsibilities:

  • Responsible for creating Test artifacts including Test Execution Status Reports, and Defect Reports.

  • Works closely with internal and customer teams to understand business requirements, coordinate testing activities, and communicate test results.

  • Lead test team in translating business requirements to test cases and test scripts

  • Manage a team of QA Analysts through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project

  • Assist/Lead internal defect triage calls

  • Assist customer with UAT planning as needed

  • Assist with UAT defect triage calls

  • Liaison to customer Quality Assurance Lead

  • Maintain and communicate QA metrics to internal and customer stakeholders via status/metrics reports

  • Document and communicate QA-related risks to Project Management

  • Interact, communicate and follow through with development & customer teams throughout testing phase

  • Ability to adapt to customer processes and integrate them into day to day work as needed without compromising best practices and quality

Position Requirements :

  • Minimum of 5+ years of experience in a test lead capacity

  • Minimum of 2+ years hands-on experience with Salesforce platform

  • Strong understanding of SQA methodologies.

  • Understanding of Agile/Scrum methodology and working experience in an Agile environment is a must.

  • Excellent communication and leadership skills required.

  • Great attention to detail and ability to identify, isolate, and document defects

  • Experience in large-scale software deployments.

  • SCRUM & Salesforce certification(s) a big plus

  • Understanding of test automation framework design models and best practices a big plus

  • Ability to adapt to short sprint cycles (2 weeks)

  • Experience in the full software lifecycles from design to deployment

  • Excellent communication skills required and able to work independently

  • Ability to motivate people, instill accountability and achieve results

  • For Colorado-based roles: Minimum annual salary of $66,600 . You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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