Massachusetts Veterans Jobs

The Opportunity

We are looking for a highly skilled and motivated Senior Quality Engineer to lead a team of test engineers and create strategic plans for quality and test engineering processes, reporting, and metrics.

This role will support our Long-Term Care business in delivering solutions that enhance seamless and engaging experiences for our customers, producers, and employees, by leveraging digital platforms and solutions.

Office locations: Boston-USA (ideally) or Toronto-Canada or Waterloo-Canada

Work Arrangement: role requires to be Hybrid - 3 days in Office, 2 days from Home

Key Responsibilities:

· Develop and implement a comprehensive Quality and Test Engineering Strategy aligned with our QA transformation roadmap.

· Lead a team of Quality Engineers to drive use of best practices and adherence of end-to-end test engineering processes, career coaching, and direction to cultivate high-performing teams.

· Collaborate closely with cross-functional stakeholders, IT leadership, development teams, and business stakeholders, to understand requirements and priorities.

· Build strong relationships and partnerships across the organization to drive adoption of emerging QE capabilities, best practices, and innovative solutions.

· Define key quality metrics and KPIs to measure the effectiveness of QA processes and identify and implement areas for improvement.

· Lead and actively participate in agile leadership ceremonies to effectively plan and execute work.

· Drive a culture of quality and continuous improvement across the organization.

Required Experience / Qualifications:

· Bachelor's degree or equivalent experience in Computer Science, Information Technology, or related field.

· 7+ years of hands-on experience in software testing, including the development and maintenance of automated tests using frameworks and technologies such as Selenium, Cucumber, K6, TestNG, REST Assured, Appium, WebDriverIO, and tools or frameworks.

· 7+ years’ experience in a senior-level QA role, with a focus on leading QA transformation initiatives.

· Experience in at least one Programming Language such as C#, Java, Go, JavaScript, NET, Node.js/React, or Python.

· Competence with Cloud Computing, e.g., Azure, GCP, AWS, Salesforce

· Expertise in testing APIs, i.e., REST, GraphQL and network connectivity

· Strong leadership and team management skills, with the ability to inspire and motivate team members to achieve excellence.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.

· Strong analytical and problem-solving abilities, with a track record of driving results and delivering business impact.

Nice to have Qualifications:

· Experience in implementing quality management frameworks, methodologies, and best practices (e.g., Agile, DevOps, CI/CD).

· Demonstrated experience in defining and measuring key quality metrics and driving performance improvements.

· Experience in coding and/or testing Artificial Intelligence capabilities is advantageous.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$102,200.00 USD - $189,800.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights (http://dol.gov/agencies/ofccp/posters?utm_medium=email&utm_source=govdelivery) I Family & Medical Leave (https://www.dol.gov/agencies/whd/fmla/posters) I Employee Polygraph Protection (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf) I Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) I E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) I Pay Transparency (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Company: John Hancock Life Insurance Company (U.S.A.)