Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

Bank of America Sr. Retirement Relationship Manager in Boston, Massachusetts

Sr. Retirement Relationship Manager

Pennington, New Jersey;Boston, Massachusetts; Charlotte, North Carolina

Job Description:

The Sr. Client Relationship Manager (Sr. CRM), a Director level position, is responsible for the overall relationship across our Institutional Retirement Plans

Client base within RPWS. The CRM is the strategic lead who is responsible for the satisfaction, retention, and revenue of our Defined Contribution, Defined

Benefit and Non-Qualified Deferred Compensation clients.

The Sr. CRM will interface frequently with members of internal leadership team as well as our clients' Human Resources, Benefits, and Finance Departments so a successful candidate must have excellent interpersonal skills, proven negotiating skills, a demonstrated knowledge of Defined Contribution and Non-Qualified Deferred Compensation plans, and an appreciation for the challenges that face today's plan sponsors.

Primary Responsibilities:

  • Formulating Client Centric Business Plans including retention strategies

  • Creating and maintaining a high level of personal contact with your clients

  • Creating and maintaining a high level of client satisfaction as measured by both internal and 3rd party benchmarks

  • Effectively managing P&L's for their book of business

  • Consultatively expanding additional products and services to support Client needs

  • Coordinate and deliver quarterly Service and Product Reviews with the team

  • Manage the various Service Support organizations to ensure a high level of service

  • Identify and leverage the multiple and broad resources Bank of America has to most effectively serve each of your client's unique needs

Required Skills:

  • 10+ years of industry experience

  • Bachelor’s degree preferred

  • Series 7 / Series 66 (or ability to obtain within Compliance deadline)

  • Thorough understanding of the Retirement Services / Benefits industry

  • Excellent interpersonal and communication skills

  • Ability to travel up to 25-50% of the time

  • Ability to manage complex projects and work with a cross-functional team

  • Strong leadership traits as the CRM is a visible leader internally. While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done

  • Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations

  • Additional benefit product knowledge and/or experience is a strong plus (Defined Benefit, Equity, and/or Health Savings)


1st shift (United States of America)

Hours Per Week:


Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE ( .

To view the "EEO is the Law" Supplement, CLICK HERE ( .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .