Bank of America Sr. Retirement Relationship Manager in Boston, Massachusetts
Sr. Retirement Relationship Manager
Pennington, New Jersey;Boston, Massachusetts; Charlotte, North Carolina
The Sr. Client Relationship Manager (Sr. CRM), a Director level position, is responsible for the overall relationship across our Institutional Retirement Plans
Client base within RPWS. The CRM is the strategic lead who is responsible for the satisfaction, retention, and revenue of our Defined Contribution, Defined
Benefit and Non-Qualified Deferred Compensation clients.
The Sr. CRM will interface frequently with members of internal leadership team as well as our clients' Human Resources, Benefits, and Finance Departments so a successful candidate must have excellent interpersonal skills, proven negotiating skills, a demonstrated knowledge of Defined Contribution and Non-Qualified Deferred Compensation plans, and an appreciation for the challenges that face today's plan sponsors.
Formulating Client Centric Business Plans including retention strategies
Creating and maintaining a high level of personal contact with your clients
Creating and maintaining a high level of client satisfaction as measured by both internal and 3rd party benchmarks
Effectively managing P&L's for their book of business
Consultatively expanding additional products and services to support Client needs
Coordinate and deliver quarterly Service and Product Reviews with the team
Manage the various Service Support organizations to ensure a high level of service
Identify and leverage the multiple and broad resources Bank of America has to most effectively serve each of your client's unique needs
10+ years of industry experience
Bachelor’s degree preferred
Series 7 / Series 66 (or ability to obtain within Compliance deadline)
Thorough understanding of the Retirement Services / Benefits industry
Excellent interpersonal and communication skills
Ability to travel up to 25-50% of the time
Ability to manage complex projects and work with a cross-functional team
Strong leadership traits as the CRM is a visible leader internally. While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done
Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations
Additional benefit product knowledge and/or experience is a strong plus (Defined Benefit, Equity, and/or Health Savings)
1st shift (United States of America)
Hours Per Week:
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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