Marriott Sr. Systems Engineer – Cloud Solutions Engineering (SRE) in Boston, Massachusetts
Job Number 24013966
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Located Remotely? Y
Position Type Management
The Sr. Systems Engineer/SRE, Cloud Solutions Engineering ensures the reliability, scalability and efficient operation of information systems and technologies that support Marriott International’s Infrastructure and Cloud Delivery Strategy. This role leads the technical delivery of infrastructure and Cloud Delivery projects. Serves as a subject matter expert in a complex array of full stack solutions. The role is a discipline which combines both software and systems engineering to build and operate large-scale, distributed, fault-tolerant systems. Performs research, analysis, design, creation, and implementation of systems to meet current and future requirements while enabling customer facing and enterprise products/platforms. Partners with business, technology leaders, architects, and other engineers across other disciplines to engineer systems as well as the systems that deliver those systems. Engineers systems to ensure that Marriott's services have the necessary resiliency and uptime appropriate to user needs while being able to deliver a fast rate of change, functional and non-functional improvements. Provides solutions that serve our business leveraging current and leading-edge technologies in an innovative and impactful manner.
Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
7+ years' experience of progressive IT engineering experience that includes:
7+ years building very highly available and distributed systems
3+ years production level experience with reliable and secure cloud scale infrastructure (Preferably AWS)
3+ years strong programming experience in one or more of the following languages: C, C++, Java, Python, Go, Perl
Experience working within software development or Internet-related industries, particularly in the context of a SaaS offering.
Production level expertise with containerization orchestration engines such as Kubernetes
Experience with modern, continuous development techniques and pipelines (Agile, Kanban, CI/CD, Jenkins, Git, Artifactory)
Familiarity with security frameworks such as ISO27001, SOCII, PCI-DSS, and/or HIPAA
Curious and self-driven to ask very difficult questions and capable of leading change in a diverse organizational landscape
Strong written and oral communication skills with a high degree of comfort speaking with engineering management, developers, and leadership
Demonstrated ability to adapt to new technologies and learn quickly
Graduate Degree in Computer Science or Computer Engineering
2+ years' experience in working with Kubernetes Container-as-a-Service Platforms (Docker Enterprise, Red Hat OpenShift Enterprise, Amazon EKS (Elastic Kubernetes Service), Mesosphere)
Experience working with core AWS services such as EKS, EC2, EFS, EMR, Aurora, EBS, S3, DocumentDB, ElastiCache, Lambda etc.
Experience with Security Protocols (SSL, SAML, SAMP, LDAP etc.) and controls (container scanning, log aggregation, network scanning, CVE)
Familiarity with both relational (Oracle, DB2, MySQL/MariaDB, PostgreSQL, MSSQL Server), non-relational (Cassandra, Couchbase, MongoDB) database technologies, and database caching technologies (Memcached, Redis)
Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
Strong attention to detail with an ability to operate effectively across multiple priorities
Infrastructure operations experience including self-healing autonomy
Experience in researching emerging technologies and trends, standards, and products
Experience in developing technology roadmaps and strategies
Demonstrated experience learning and applying modern technologies to solve business needs
Excellent problem-solving skills working independently and through leading outcomes for cross functional teams
Experience operating in Scaled Agile Framework
CORE WORK ACTIVITIES
Ensure the highest level of uptime and Quality of Service (QoS) to Marriott’s customers through operational excellence
Define service level objectives (SLOs) and service level indicators (SLIs) to represent and measure service quality
Embed with product teams (physically and/or virtually) to foster strong collaboration/partnership
Identify areas and drive initiatives to improve service resiliency through techniques such as chaos engineering, performance/load testing, Observability, AIOps etc.
Support and maintain globally distributed, multi-cloud (public and/or private), cloud-scale environments
Automate common, repeatable tasks at large scale to streamline operational procedures
Design and maintain production monitoring systems
Troubleshoot performance and stability issues using a wide variety of tools
Follow change management processes during implementations
Work in a diverse and global team environment
Participate in an on-call rotation as required
Determine root-cause for all production level incidents and write corresponding high-quality RCA reports
Embrace the Site Reliability Engineering (SRE) mindset
Providing leadership, oversight, governance and strategic direction related to Cloud Services solution delivery
Providing technical expertise and technical leadership within own and other teams
Investigating and resolving complex and critical incidents and problems
Participating in architectural discussions and providing expert advice
Designing and implementing changes that require deep technical understanding and expertise
Collaborating with engineering teams to develop and deploy new cloud services or enhancements
Ensuring 4 9s (or better) reliability for all the critical services
Coordinating between onshore/offshore engineering and operations teams; handover and acceptance of L1/2 shared services Ops
Managing Projects and Priorities
Functions as a strategic senior technical expert within the department.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Champions leaders’ vision for product and service delivery.
Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
Provides direction and assistance to other teams regarding projects.
Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware.
Thinks creatively and practically to develop, execute, and implement new project plans.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Plans, develops, implements, and evaluates the quality of operations.
Delivering on the Needs of Key Stakeholders
Understands and meets the needs of key stakeholders.
Communicates concepts in a clear and persuasive manner that is easy to understand.
Demonstrates an understanding of business priorities.
Supports achievement of performance goals, budget goals, team goals, etc.
Providing Technical Support and Consultation
Provides recommendations to improve the effectiveness of processes and programs.
Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
Demonstrates advanced knowledge of function-specific procedures.
Applies knowledge/judgment to achieve business goals.
Foresees, identifies and resolves problems.
Keeps up-to-date technically and applies new knowledge to job.
Performs other reasonable duties as required for this position.
California Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.
Colorado Applicants Only: The salary range for this position is $96,038.00 to $190,154.00 annually.
Hawaii Applicants Only: The salary range for this position is $116,205.00 to $209,169.00 annually.
New York Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.
Washington Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 35 days after the date of this posting, 1/23/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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