Wolters Kluwer Sr. Training & Development Specialist - Performance Consultant(Remote) in Boston, Massachusetts
The Senior Training & Development Specialist ( Learning and Enablement (L&E) Performance Consultant) is responsible for analyzing sales performance gaps for their assigned business and providing recommended interventions that maximize sales productivity and effectiveness. This role may be a 12 to 18-month rotational role for staff who are developing an expanded skill set to enable consideration for a management role in their organization.
This role is a remote role
Essential Duties and responsibilities
Partners with sales leaders in assigned business areas to increase key performance indicators (i.e., deal velocity, close ration, productivity metrics) at the individual and team level.
Engages with all levels of sales leaders for their assigned business as the key liaison for all ongoing Learning & Enablement needs (i.e., new hire, continuing education, leader development, etc.)
Proactively partners with sales leaders and other sales support functions (i.e., product management, marketing, sales operations, etc.) to seek out potential gaps and facilitate ongoing assessments - identify and prioritize performance issues, high priority initiatives or process improvement ideas for the assigned segment business (or team)
Maps out quarterly and annual plans to deliver creative interventions that enable sales performance.
Collaborates with an instructional designer to identify innovative solutions and execution plans for various blended learning programs including, but not limited to live and virtual instructor led training, sales and product certifications, online learning, etc.
Keeps current with emerging trends and best practices in the learning and sales enablement space. Pursues professional development by participating in relevant webinars, following and reading professional thought leadership, maintaining personal networks, participating in professional sales and sales training networks.
Provides baseline and on-going measurement of key performance indicators impacted by learning & enablement programs.
Monitors on-going program effectiveness based on defined key performance indicators and identifies replicable program best practices.
Facilitates / delivers live and virtual training sessions / workshops as needed to address the following: the teaching of new skills, abilities, technology or process; the enhancement of employees’ professional knowledge.
Analyzes the effectiveness of training and workshops to sales and delivers the appropriate modification, 1:1 coaching, and reinforcement as needed.
Performs other duties as assigned by supervisor.
Bachelor’s degree or relevant work experience
Masters’ degree preferred.
Requires 5 years of relevant, related experience including:
At least 3 years’ experience working in or supporting sales organizations (i.e., a broad-based and business-oriented understanding of sales issues)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Experience working in a CRM (Salesforce.com preferred, and proficiency in reporting preferred)
Proven track record in performance improvement initiatives
Other Knowledge, Skills, Abilities or Certifications:
Familiarity with or certification in a needs-based / consultative selling methodology
Effective written and verbal communication skills, interacting with all levels of employees and management.
Self-starter that takes initiative; seeks out and has ability to drive change through persuasion and leadership.
Good analytical and problem-solving skills
Project manages with a highly collaborative style, deadline sensitive high priority programs and deliverables with a team-focused attitude.
Creative and innovative
Strong coaching and mentoring skills
Team oriented, cooperative, and flexible. Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization.
Strong understanding of the business and the industry. Proven track record of providing direct guidance and coaching to organizational stakeholders (e.g., leaders and employees) seeking expert advice. Commercially minded.
Ability to be agile and adapt to a changing environment.
20% travel required – trips for trainings, sales office visits or team meetings when necessary (as US Government and CDC guidelines allow)
Normal office environment. May be a remote, home-based position.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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