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Salesforce.com, Inc Success Manager, Marketing Cloud in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value-based results. Our motto for our customers is "Your Success is our Success"

Description

The Success Manager uses deep business, industry and product knowledge to partner with customers and guide them to accelerate return on investment with Salesforce. They are a cloud specialist with industry line of business skills which allows them to ensure customer value realization. They are aligned at key partner level, building and encouraging relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

Responsibilities

  • Use our Customer Success Methodology and partner with customers and understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

  • Develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds

  • Guide a customer on org strategy, governance and change management standard methodologies based on customer needs

  • Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

  • Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement plan.

  • Build and develop executive-level relationships with the customer’s IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & partners

  • Work collaboratively with broader account team and Salesforce Execs to implement Success Plan focused on helping customers achieve their objectives

  • When appropriate, recommend additional Salesforce services and advisory guides needed to drive success

  • ​Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates

Qualifications

  • Experienced professional with 7-10 years relevant industry expertise in one or more line(s) of business-specific cloud or industry

  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers

  • Knowledge of system development life cycle stages and experience with systems implementation projects

  • Demonstrated experience delivering effective and influential conversations at exec level.

  • Solid understanding of Salesforce Marketing Products and platform features, capabilities, and best use is highly desired

  • Good understanding of enterprise architecture principles strongly preferred

*LI-Y

For Colorado-based roles: Minimum annual salary of $104,600. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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