Broadridge Financial Solutions Support Analyst (Hybrid - Flexible Options) in Boston, Massachusetts
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing, and we are excited to be expanding! We are seeking a Support Analyst to join our Accounting, Revenue, and Expense Management team. In this role, you will be responsible for providing exceptional client service and ongoing application support to our clients utilizing your client service, application knowledge, and problem-solving skills. As the first point of contact for clients, you will work to build and maintain client relationships while continually working to increase client satisfaction by acting as a liaison with our different departments. We are seeking someone who is excited to grow and learn. This role prepares members of the team for the multiple career tracks within Broadridge.
We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge officeandgiven the flexibility to work remotely.
Ensure an excellent client experience by providing proactive, ti,mely and efficient communication regarding the impact, st,atus and next steps of issues being researched.
Build and maintain client relationships and maintain superior levels of client satisfaction.
Conduct analysis, testing, and tracking of client issues in our proprietary software such as: general ledger, invoice, data feeds, SQL script delivery, calculation records, and accruals.
Define, present, and implement solutions in the form of business process changes and/or business requirements with assistance from other teams and peers.
Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
Work with Relationship Managers to advocate for client specific product requests and/or changes.
Manage multiple clients and inquiries in a dynamic environment.
Maintain and document an understanding of clients' business and processes to better assess areas of improvement or opportunities for additional application training.
0-3 years of professional work experience with a BS/BA degree in Accounting, Business, Technology, or related field.
Accounting, finance, client service, and/or information systems background preferred.
Excellent written and verbal communication and interpersonal skills.
Communicate effectively and efficiently across departments, peers, management, and clients.
Ability to prioritize effectively, multitask, and manage time appropriately.
Ability to problem solve and work in a collaborative and dynamic environment with a drive to continue learning.
Proficiency in Microsoft Office Suite.
SQL experience is a plus not but required.
Why join Broadridge?
We offer a valuable benefits package effective date of hire including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, fertility treatment, inclusive parental leave, life insurance, tuition reimbursement, disability benefits and more.
We support a number of associate-led networks where associates with similar backgrounds and interests can find peer support, shape company policy and culture, receive mentorship from senior members, and develop their careers.
We provide a competitive 401k plan with employer match and additional basic company contribution.
We encourage our associates to rest and relax by taking advantage of our generous paid time off program including vacation, personal holidays, sick time, and paid company holidays.
We strive to improve both our environmental impact as well as our industries by partnering with our clients to decrease their carbon footprint through digitization, data, and innovation.
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email toBRcareers@broadridge.com.
Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.
The Muse (https://www.themuse.com/profiles/broadridge)
Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.
We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.
Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 13,000 associates working in 21 countries around the globe.
Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .
We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
Broadridge Financial Solutions
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