Massachusetts Veterans Jobs

Description

Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on language data and identifying improvements to the customer experience, primarily in the area of defects and feedback triage.

The Support Engineer will:

Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements

Identify and escalate system defects, trends, opportunities and to implement improvement to the system

Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution

Deliver high quality data output under aggressive deadlines covering unique data analysis requests from a range of customers

Dive deep into ambiguous issues and implement solutions

Contribute to process improvements to reduce handling time, data output, and faster solution for customers

Providing guidance as a native speaker to science and modeling teams as needed

In addition, the Support Engineer will need to quickly understand changes in response to customers’ requests and adjust workflows accordingly. The Support Engineer must have a passion for data, efficiency, and accuracy as well as:

Proactive in addressing issues and problems and an ability to work autonomously, with minimal or no direction

Be comfortable working in a fast paced, highly collaborative, dynamic work environment

Support several projects at one time, and to accept re-prioritization as necessary

A history of successfully to keeping up with high levels of ambiguity, changing project conventions, and shifting priorities

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience

• Bachelor's degree in engineering or equivalent

• Experience troubleshooting and debugging technical systems

• Experience in Unix

Preferred Qualifications

• Experience with AWS, networks and operating systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.