Job Information
Boston University SYSTEMS ADMINISTRATOR, WBUR Engineering in BOSTON, Massachusetts
Who We Are & What We Can Offer You:
WBUR is Boston's NPR and a public media leader, producing exceptional journalism on-air, online, on demand and in real life. Our mission is to provide high quality journalism and enriching experiences that foster understanding, connection and community for an expanding circle of people. WBUR is member-supported and licensed to Boston University. Employees at WBUR are a team of professionals who value truth, diverse perspectives and candid debate, creating a culture of mutual respect, passion, and belonging. We've got exciting plans to keep innovating and building WBUR for the future. We're growing. And you'll grow too. We offer our employees a hybrid workplace, with a mix of remote, hybrid, and in-person work arrangements. We also offer Health and Well Being Benefits including: Gender Affirming Healthcare; Paid Time Off; Holidays & Intersession; Tuition Remission; and Professional Development through Boston University.
The Opportunity and Who You'll Work With:
As the WBUR IT Systems Administrator you'll be directly responsible for network management and upgrades, including switches, routers and firewalls. You'll also be directly responsible for management of WBUR server, desktops and disk array systems. Your responsibilities will also include maintenance, upgrades, patching, and diagnostic testing and repairs, as well as IT support for all WBUR remote activities including but not limited to remote broadcasts, offices and transmission facilities. You'll provide primary Helpdesk support for WBUR staff. This position has in-person requirements with the possibility for a hybrid option. Your participation in on-call rotation and holiday coverage is also required.
Required Skills
What You'll Need to Succeed:
Education and Experience:
Bachelor's degree or equivalent/relevant experience
3-5 years of related experience
Additional Capabilities and Proficiencies:
An excitement about WBUR's mission to provide an essential public good: high quality journalism and enriching experiences that foster understanding, connection and community
Strong analytical and problem-solving skills
Strong technical skills, including knowledge of network protocols and technologies, operating systems, and system administration tools
Experience with network management tools and software
Familiarity with industry standards and best practices for network monitoring and security
Good communication skills and the ability to work closely with other IT staff and users to identify and resolve network-related issues
Strong customer service and communication skills, ability to remain calm and patient under pressure
Ability to explain technical concepts to non-technical users in a clear and understandable way
Ability to work independently as well as part of a team
Knowledge of relevant industry standards, regulations, and best practices.
Specific experience required:
Experience with systems and user management within an active directory environment
Office 365 applications
SharePoint and One Drive
Google Suite of applications
Kace desktop management or equivalent
Cisco VoIP including Jabber and WebEx desktop applications
Cisco networking hardware
Adobe Creative Suite including Audition
Jamf
Helpdesk application experience
Microsoft desktop and server operating systems
Hyper-V
Apple operating systems
In an ongoing effort to enrich our organizational culture, WBUR is committed to building a staff and leadership team that reflects the diversity of our city, region and nation. Designing an organization where everyone thrives, creating connection and community that permeates our workplace, requires real change across all facets of what we do and who we are. We must hire, support, develop, advance and retain diverse talent at all levels of the organization with a standard of inclusive excellence. If you are excited by this opportunity and have a passion for our mission - whether you meet all or some of our criteria - we want to talk to you.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Experience