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Conduent Systems Engineer- Client Facing in Boston, Massachusetts

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com.

Job Description

IT Systems Administrator

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Description

Conduent State and Local Solutions is a premier provider of diversified business process and information technology outsourcing solutions to commercial and government clients worldwide. We are a leader in providing technology-based services to State, County, and Local Government clients with a focus on transaction processing, program management, and systems integration services. Conduent provides hardware and software to enable cities to enforce their Parking Management Systems, including handhelds and printers that are used on city streets by Parking Enforcement Officers.Reporting to the Information Technology Manager supporting our clients, IT Systems Administrator will be responsible for:

Provision of direct client support for parking and moving violation Information Technology services to Boston Regional Office clients. Responsibilities include: provide operational analysis & support of the contracts. All oversight responsibility for all projects will come from the IT Manager. Ensure all processes are efficient and effective in producing optimum output and meeting contractual compliance. Ensure all clients are satisfied with contractually provided hardware and software performance. This person must have excellent communication skills as well as the ability to work independently. Candidate must have the ability to change priorities quickly throughout their workday.Responsible for ensuring that the client's operations are performing to the levels required in their contract. Provide for the completion of operational functions at client sites, including: 1) Coordinate the operational and contractual for all project activities, including implementations.

2) Provide direct support for desktop PC and printers at the required client sites.

3) Provide technical and hardware support to Parking Enforcement Offices at client sites.

4) Provide any handheld training required by our clients, including route accompaniment.

5) Ensure all operations follow the department standards, requirements, and performance metrics. 6) Complete daily updates and client expectation using Smartsheets. 7) Be a subject matter expert in our eTIMS parking/ moving violations system. 8) Develop detailed system documentation and provide system training on new initiatives.9) Coordinate with outside groups including our Helpdesk IT Services to ensure all issues are addressed.

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Education and Typical Years of Experience

BSBA degree plus min 2+ years strong computer/ business experience. Proficiency w/ MS Office Suite plus Access. Must have strong interpersonal skills, plus excellent verbal and written business communication skills to interact with our clients and provide excellent customer service.

· Minimum Technical Experience:

o Working on client projects that provide close to one million dollars in work in hardware implementations and training of staff

o Documentation and Communication skills are essential

o Smartsheet experience is preferred

o Person needs to be motivated and have a car. Locations are close to each other.

o Candidate must have experience support Microsoft Windows 10, Microsoft Office and networking ability

o Candidate must have a team-focused mentality to be a part of small close-knit group

o Candidate must have a strong attention to detail

o Candidate must be very strong technically.

o Maintains task-based queue or work completed tickets.

Other Duties:

· Provides hands on support for installations and troubleshooting local infrastructure issues.

· Assists Engineer / Sr. Engineers with designing and implementing new solutions.

· Maintains documentation.

· Provides onsite and remote assistance as needed.

· Participates in planning, daily stand-ups, backlogs sessions.

· Performs other duties and/or special projects as assigned.

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

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