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Red River Systems Support Engineer II in Boston, Massachusetts

Systems Support Engineer II - Service Desk Team

The Systems Support Engineer II is primarily responsible for working on a team at the Red River Managed Services Desk located in Chantilly, VA. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. This role will report to a team leader.

Essential Duties and Responsibilities:

  • Experience with administrating and maintaining Windows Server 2016 and above

  • High level knowledge of supporting/managing desktop operating systems

  • Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues

  • Basic virtualization Administration which may include rebooting virtual machines, resource allocation, basic architecture knowledge

  • Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP

  • Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels

  • Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)

  • Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell

  • Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types

  • Experience with Microsoft AutoPilot

  • Intermediate knowledge of Backup Solutions (Veeam preferred)

  • Intermediate knowledge of troubleshooting common remote solutions such as RDP and Azure WVD

  • Basic understanding of core network components

  • Maintaining standards and documentation on an ongoing basis as products and technologies evolve

Minimum Experience and Certifications

  • Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy

  • Previous Experience in a fast-paced consulting or MSP environment as plus

Education and Certifications

  • Bachelor’s degree desired

  • Desired certifications: CompTIA A+, Network+, MCSE, MS Azure Administrator, Office 365

Additionally, an ideal candidate will possess:

  • Strong consulting and communication skills

  • Confidence and experience in front of clients

  • Strong ability to work in a team-based environment

  • Ability to be a self-starter and possess good time management skills

  • Strong ability to manage their ticket queue in tandem with taking client support phone calls

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

  • We work with purpose, looking to disrupt the status quo in meaningful ways.

  • We act with integrity, showing respect for all and demonstrating our commitment to ethics

  • We value collaboration and work as a team to accomplish goals

  • We elevate creativity, and support curiosity to re-imagine the use of technology

  • We have a strong work ethic, and seek continuous improvement in all we do

  • We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

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