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WM Talent & Learning Market Segment Lead in Boston, Massachusetts

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary

The Lead, Talent & Learning Market Segment works in partnership with the business and the HR Operations team, providing advice and counsel in the area of talent management, ensuring talent solutions align with business needs, that the appropriate stakeholder sponsorship and commitment are in place, and implementation plans are effective and achievable ensuring talent solutions facilitate the creation of a diverse talent pool.

The key disciplines within the Talent COE are Talent Management, Leadership Development, Strategic Talent Deployment, Employee Development and Early Careers. The role covers the broad talent agenda, partnering with the business to drive the implementation of effective talent solutions.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Partnership with People Solutions

  • Primary Talent & Learning contact to partner with HR Directors (PSD) to identify solutions and gather resources to address business Talent & Learning needs.

  • Upskill HR Directors to enable them to actively support the delivery of talent programs & processes.

  • Work with HR Directors to design customized development plans and coaching for employees across the Market Segment.

  • Along with the local HR, actively lead, consult and collaborate on Market Segment Talent Reviews and Succession Planning.

  • Advise and influence the business in the way they plan, lead and manage talent priorities, and ensure ownership of talent in the business, through effective coaching and engagement with Market Segment leaders.

  • Partner with HR Directors for the implementation of Talent Infrastructure (e.g. – IEP, Performance Management, etc.) with Market Segment/Function (resources within Talent & Learning lead to execute – project management, etc.).

Represent Talent & Learning

  • Execute talent and organizational development strategies within the Market Segment, adjusting for local delivery and priorities.

  • Responsible for managing the processes regarding identification, validation, and development of the Market Segment High Potential Talent cohort.

  • Administer and facilitate psychometric assessments to Market Segment employees per career development needs.

  • Supports successful integration of talent solutions that align with the business needs and the corporate talent strategy, ensuring key programs are delivered efficiently, effectively and within budget.

  • Oversee the execution and support the delivery of early career development programs such as Market Segment Internship Program.

  • Partner with HR Directors related to the performance management process, facilitating training, ensuring Market Segment employees have the skills and knowledge to complete the process and understand expectations.

  • Oversee and facilitate evaluation of talent initiatives, programs and services and conduct audits to ensure consistency for the Market Segment.

  • Support the sustainment of an organizational culture which fosters innovation, collaboration, continuous improvement, and change.

  • Responsible for Talent policy application, ensuring compliance with relevant standards, regulatory requirements, and operating procedures within Market Segment.

  • Assure quality on all aspects of delivery, proactively seeking and addressing customer feedback.

  • Lead by personal example and encourage all employees to conduct their activities in accordance with all applicable laws and the company standards and policies.

Collaborate with Talent & Learning COE

  • Ensure Talent & Learning delivers and adds value to its customers in partnership with cross functional resources to deliver a strategic plan.

  • Identify Industry and Talent trends engaging the COE to close development gaps.

  • Responsible for timely and accurate reporting of talent metrics, providing robust analysis and recommendations in support of business decisions.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

  • Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant experience.

  • Experience: Eight (8) years of experience in Talent Development and Performance Management (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

  • None required.

C. Other Knowledge, Skills or Abilities Required

  • Experience designing, developing, and supporting organization-wide Organizational & Talent Development programs that cover performance management, learning & development, coaching, succession planning, data analytics and relationship management.

  • Previous experience in talent analytics including capturing metrics and producing various employment reports.

  • Experience working in a matrix organization, building, and optimizing a variety of programs across diverse teams and cultures. Experience leading dispersed teams and cross-functional projects.

  • Ability to a conduct needs assessment and talent gap analysis along with creating a business plan to successfully close identified skill gaps and build pipelines.

  • Ability to think strategically while delivering practical large-scale projects.

  • Effective at building relationships and establishing credibility with key stakeholders, listening to, and gathering enterprise-wide feedback. Demonstrates compassion for colleagues across all business functions and levels.

  • Proven track record in managing vendors and optimizing those relationships.

  • Ability to work well independently as well as collaboratively; self‐motivated and disciplined to meet deadlines in the context of competing priorities and projects.

  • Highly creative and innovative; proven ability to conceptualize and communicate strategies, ideas and business solutions utilizing data and analysis tools. Ability to adapt quickly to changes in the environment to advance goals.

  • Excellent facilitation and presentation skills and communicates with confidence (written and oral).

  • Knowledge of current learning systems, technologies, and assessment tools.

  • Proficient in Microsoft Office, Word, Excel, and PowerPoint and SuccessFactors.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

  • Required to exert physical effort in handling objects less than 30 pounds rarely;

  • Normal setting for this job is: office setting.

  • Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.) May need to attend after hour calls with the offshore team.

The salary range for this position is $115,000 – $156,000. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.


At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply.”

Equal Opportunity Employer: Minority/Female/Disability/Veteran