Humana Tech Lead - SRE Pharmacy Dispensing in Boston, Massachusetts
The Site Reliability Engineering (SRE) Lead Technology Leadership Professional - Pharmacy Dispensing Solutions is responsible for all aspects of the production environment support strategy, Operational Excellence strategy and execution, and service level agreement (SLA) definition, measurement, and adherence. The Lead Technology Leadership Professional works on problems of diverse scope and complexity ranging from moderate to substantial.
In this role, you would have a direct impact on the health and quality of life of over 100k of our members every single day. You will help drive our SRE excellence by driving our strategic direction in support technologies, monitoring, policy, and process. You will help drive the technical excellence of our production dispensing lines across the US by partnering with our partner engineering, operational, and IT teams to address current risks and issues and define future strategy and requirements.
The SRE Lead Tech Lead leads the technical and process strategy for the production support of the Humana Pharmacy production dispensing environment. SRE owns issue escalations and influences remediation strategies across business and IT teams. Influences operational teams, development teams, and peer PSM teams in areas of product development priorities, requirements, design, support strategy, and operational planning. Leads associate and contractor resources in the development and continuous improvement of release readiness processes. Exercises independent judgment and decision-making on complex issues regarding job duties and related tasks, and works under minimal supervision. Uses independent judgment requiring analysis of variable factors and determining the best course of action.
The Humana Pharmacy dispensing environment has multiple high-volume product dispensing lines in OH, AZ, and FL. Key technologies include networking performance monitoring, SQL Server database performance monitoring and tuning, Windows server and infrastructure health and performance monitoring, and vended application monitoring and support.
Bachelors degree in Computer Science or a related field
6 or more years of Information Technology experience
2 years of project leadership experience leading special projects and producing metrics, measurements, and trend reports
2 years of experience with SQL server database, windows server
2 years of experience with high-performance and time-sensitive applications and infrastructure
Experience with monitoring and automation tools
Ability to manage multiple tasks and deadlines with attention to detail.
Ability to communicate effectively and deliver presentations to senior leaders
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
MS, MBA, or other advanced degree
Previous significant work leadership or management experience
Previous experience in dispensing or manufacturing line support
Experiencing working with international and vendor teams distributed across multiple sites
Demonstrated ability to run large-scale, highly visible programs with responsibility for multiple project teams
Possess a solid understanding of operations, technology, communications and processes
Six Sigma certification
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:
Generous PTO package
Health benefits effective day 1
Annual Incentive Plan
401K - Company match
Paid Volunteer Time Off
Student Loan Refinancing
If you share our passion for helping people, we likely have the right place for you at Humana!
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
Wireless, Wired Cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Interview Format :
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first-round interview, you will receive an email/text correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews.
Social Security Task
Alert : Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information to the application at Humana's secure website.
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
After applying, we encourage you to join our Talent Network as well, so you can stay informed and up to date on what's happening around our organization in the changing world of healthcare.
*This is a remote position.
Scheduled Weekly Hours
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
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