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SS&C Technologies Technical Communications Technical Writer in Boston, Massachusetts

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

*Hybrid working environment. Remote/In Office

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.


SS&C Eze is seeking a Technical Communications Specialist to join the Technical Communications Team . SS&C Eze is a leading global provider of best-in-breed software solutions and technology services designed to maximize investment and operational alpha for the entire institutional investment process and community. Our vision: to lead a reimagined investment process by creating a completely open, seamless, and fluid investment ecosystem.

About the Team:

The right person for this role on the Technical Communications team is extremely self-motivated, independent, and personable. You’ll join a dynamic team of technical writers responsible for producing and maintaining an expansive library of product documentation and user assistance content. A successful candidate will be able to learn, adapt flexibly, and excel in a fast-paced, deadline-driven environment while quickly understanding and effectively communicating complex technical concepts to multiple audiences.

Day to Day:

  • Research complex, unfamiliar technical concepts using multiple sources to develop, write, and deliver high-quality end-user product documentation resources that meet the shifting demands and deadlines of a rapid software release schedule, while adhering to internal style and format guidelines.

  • Collaborate with members of cross-functional and agile teams to gather product information and develop documentation resources such as help systems, release notes, knowledge bases, quick-start guides, installation guides, Wikis, and implementation guides.

  • Work with senior team members to determine the appropriate scope and schedule for documentation projects while adapting flexibly to unexpected changes and effectively prioritizing multiple tasks.

  • Gain expertise and documentation ownership of specific product areas.

  • Perform editorial reviews of team’s work before it’s made available internally or to clients.

Minimum Experience:

  • A Bachelor’s degree and 1 - 4 years of professional writing experience.

  • Excellent writing and interpersonal communication skills.

  • Superior time management, organization, research, analytical, and critical thinking, and investigative skills.

  • Solid understanding of computer software development, programming, and applications. (Relevant coursework or professional experience in Computer Science, Information Technology, Information Design, or User Experience a plus.)

  • Familiarity with bug tracking, source control, and content management systems (e.g., Atlassian JIRA, Bitbucket (or git), Confluence, etc).

  • Solid understanding of HTML, XML, and CSS, including the ability to troubleshoot and resolve issues.

  • Experience using authoring tools (such as MadCap Flare or Adobe RoboHelp).

  • Experience working in an agile environment.

  • High levels of motivation, independence, confidence and the ability to be personable, assertive, resourceful, and creative.

  • Ability to effectively communicate complex technical concepts to multiple audiences

  • Ability to adapt flexibly to unexpected project scope and/or deadline changes

  • Ability to independently research, gather, and synthesize information in an ambiguous or unstructured environment


Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.