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Microsoft Corporation Technical Program Management in Boston, Massachusetts

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team member that will help the largest and most important companies in the world across all industries successfully adopt Microsoft Cloudsolutionsand services.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 direct and indirect employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

We are looking for an experienced Technical Program Manager to drive the Azure Infrastructure technical strategy for the Customer Success organization. As the Technical Lead for Infrastructure, you will be responsible for developing and landing the technical strategy across an ecosystem of Cloud Solution Architects (CSA), Customer Engineers (CEs), Customer Success Account Managers (CSAM)and CSA Managers, achieving through solution engineering and partnership with other organizations such as engineering and marketing. If you thrive on being part of a dynamic and strategic business, have deep technical background in Azure, and a passion for developing technical strategies and leading execution of technical Worldwide (WW) community programs, we would like to hear from you.

Responsibilities

Identify internal and external technical capability influencers:

  • Understand market demand and customers’ Infrastructure landscape, including common application portfolios, and IT and businesspriorities.

  • Understand current technical capabilities of the WW Customer Success Infrastructure communities and opportunities forenhancement.

Develop technical strategy and define the worldwide execution plan:

  • Lead development of the WW Infra technical strategy in close collaboration with internal stakeholders

  • Define end-to-end programs for execution of the technical strategy, in close collaboration with Customer Success Azure Business Architects and key WW stakeholders, with the end goal of enhancing CSA and CSA Manager technicalcapabilities.

  • Develop the long-term vision for driving technical community and readiness events leading to continued collaboration of Customer Success fieldcommunities.

Lead end-to-end execution of technical strategy:

  • Lead execution of WW technical community and readiness activities within Customer Success

  • Serve as the primary lead for Azure Infra track design and delivery across multiple channels such as (but not limited to) Microsoft Ready, Azure bootcamps, OpenHacks, 306090 onboarding, facilitating in-person and virtual presentations.

  • Identify opportunities for improvement and enhancement based on field and internal stakeholder feedback, as well as new Azure Services in the Apps & Infra domain. Continuously incorporate improvements into the next iteration of the WW strategy and execution plan

Program Management :

  • Excellent skills in all aspects complex program management at a global scale, includingProblem Space and Solution Space definitions, Specification,cross-projectplanning,and resource orchestration, as well as the ability to consistently identify and drive programenhancementswith data driven methods.

Leadership and Strategy

  • Strategic thinker with the ability to execute cross-org and drive for results in ambiguous environments

  • Proven ability to quickly adapt in rapidly evolving businesssituations.

Collaboration and Communication

  • Experience in managing various stakeholder relationships to get consensus on solutions/projects

  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communication

  • Strong Presentation skills with a high degree of comfort with both large and small audiences and with different levels of anorganization.

Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

  • OR equivalent experience.

  • 3+ years experience managing cross-functional and/or cross-team projects.

Additional or Preferred Qualifications

  • Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development

  • OR equivalent experience.

  • 8+ years experience managing cross-functional and/or cross-team projects.

  • 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

The salary for this role in the state of Colorado is between $153,100 and $224,500.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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