Massachusetts Veterans Jobs

Primary Purpose of Position:

Champion and support tourism marketing efforts at Prudential Center. Serve as point-of-contact for customers and tourism partners, educating them on partnership opportunities and upcoming initiatives with the goal of enhancing the customer experience and promoting Prudential Center as a premier retail destination. Ensure day-to-day operational efficiency of concierge services provider.

Essential Functions:

Tourism

• Act as a liaison and touchpoint between all shoppers, visitors, tourism partners, Center vendors, and Prudential Center Management.

• Assist Tourism Manager with outreach to area tourism and hospitality professionals, attending industry events, and meetings as needed.

• Collaborate with Convention Center Authority and tourism boards acting as the Prudential Center liaison for incoming conventions assisting with any marketing requests and connecting with retailers as needed.

• Assist with the execution and implementation of retail/office/tourism related marketing, events, promotions, and social media communications as delegated by the Marketing Department.

• Utilize data from visit tracking software, parking validation, and convention reports to create monthly reports tracking trends for Center marketing and property management team’s review.

• Create weekly reports from the concierge service provider’s end of shift reports on desk functions and customer interactions to gauge success of marketing initiatives and better understand traffic trends.

• Provide support on tourism focused projects and events throughout the Boston region (e.g. The Hub on Causeway).

Management

• Act as BXP lead on the Prudential Center concierge service contract, ensuring execution of annual marketing strategy, training program, operational protocols, and conformity with annual budget.

• Oversee concierge service provider in their execution of day-to-day operations, to include staffing and scheduling, ensuring contracted services conform to contract requirements.

• Collaborate with concierge service provider on annual goal setting, staff training, and planning and execution of quarterly concierge staff meetings and outings.

• Attend and participate in pertinent meetings including, but not exclusive to, weekly retail staff meetings, weekly marketing meetings, annual retail meetings, and quarterly Concierge staff meetings.

Operations

• Enhance retailer relations by corresponding with retail managers on a weekly basis and communicating all comments, needs and initiatives to Prudential Center Management.

• Serve as resource to concierge services provider as needed with customer inquiries and concerns received through in-person interactions, phone calls, emails, or the Prudential Center website. Collaborate with relevant team members as necessary to reply to these inquiries in accordance with established company protocols and guidelines.

• Manage Concierge Desk media wall and retail digital signage, including scheduling, uploading of advertisements, and troubleshooting technical issues.

• Oversee production and inventory of tourism and concierge marketing materials distributed via digital signage brochure panels and at the Concierge Desk.

• Coordinate and track all garage signage updates and promotional marketing material needs.

Region/Building Specific Functions:

• Provide staffing assistance for Prudential Center public and office client-related events.

• Perform other duties as assigned.

Requirements and Qualifications:

• BA/BS required.

• A minimum 2 years of customer service, hospitality, tourism or retail experience required.

• Previous supervisory experience preferred.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

• Proficiency in business use of social media platforms, including Facebook, Twitter, and Instagram.

• Excellent oral and written communication skills.

• Professional in demeanor and appearance.

• Ability to simultaneously handle multiple priorities and tasks.

• Adept in handling difficult personalities in various situations.

• Flexibility with work schedule as work on nights and weekends is required.

Physical Requirements:

• Involves standing and sitting for various lengths of time to answer customer questions and/or answering phones.

• Occasionally required to lift and/or move up to 25lbs.

• Involves walking and touring in and around the general vicinity of the Prudential Center and surrounding neighborhoods.

• Involves movement between departments to facilitate work.

Reporting Structure:

This position reports directly to the Tourism Manager, who provides daily supervision and guidance, and coordinates, evaluates and monitors work performance on a periodic basis. This position assists the Marketing and Retail teams as needed.

BXP is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.

Boston Properties is an Affirmative Action and Equal Opportunity Employer. We are committed to fair and impartial treatment in all of our relations with employees, as well as applicants for employment, to recruit, upgrade, train, and promote in all job titles without regard to race, color, gender, gender identity or expression, sexual orientation, religion, age, national origin, disability, marital status, protected veteran status, genetic information or any other legally protected characteristic.