DHL Global Forwarding US Customs Brokerage Product Specialist - Boston in Boston, Massachusetts
Job Title: US Customs Brokerage Product Specialist
Job Location: Boston, MA
DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for a US Customs Brokerage Product Specialist to own and manage customer accounts’ daily operations. This position will be based at our Boston, MA location.
Key Responsibilities :
Production or support role requiring advanced skills; can perform more critical functions or tasks which fall outside the norm
Monitor Work Distribution or email box for assigned files
Expert advisor to internal and external customers
Monitor Work Distribution and/or email box to identify incoming queries
Assist in document collection (Powers of Attorney, etc.) in order to effect new account and/or new shipment processing
Field issues and escalations and record and action appropriately
Ensure appropriate docs are provided to necessary parties once obtained
Resolve internal/external customer complaints / irregularities
Assist with Partner Government Agencies (PGA) where necessary
Research shipment-specific issues, log Quality Management incident, facilitate corrective action (where possible) and provide to supervisor/manager
Special projects under the department manager’s guidance
Ability to work independently in both day-to-day tasks as well as problem solving
Other tasks as assigned
Skills / Requirements :
Maintain positive and professional internal customer relationships
Provide guidance to other DHL colleagues on required information / documentation
Ability to communicate status updates as outlined in policy and procedure
Ability to review department specific reporting and adjust processes according to data
Utilize Microsoft Excel to open and update existing spreadsheets, copy, and paste
Utilize Microsoft Outlook to send and respond to email messages, compose messages, use folders to organize messages, schedule own appointments, save and archive email messages
Utilize Microsoft PowerPoint to open and review slides presented
Utilize Microsoft Word to create a basic document, edit documents, and proof documents to make them more accurate
Utilize Microsoft iShare to open and navigate documents.
Ability to effectively utilize DHL systems to:
oEfficiently complete job functions in Customs Management / Alliance including shipment processing, updating of data elements, perform queries, resolve validations, shipment tracing, and navigation between screens.
oIndex, load, and view documents into EDM imaging environment
HS diploma or GED required
Generally 2-4 years of experience in area of responsibility
Effectively identifies problems as they occur and takes appropriate steps to solve more complex problems
Applies advances critical thinking skills to resolve problems with minimal supervisory oversight
Full awareness ofDHL systems (Customs Management, Alliance, EDM)
Some awareness of external systems (Exworks Dispatching, Carrier websites, USCBP)
Demonstrates thorough understanding of routine aspects of work
Effectively applies own skills to accomplish tasks
Readily learns and applies new information/concepts in area of practice
Assignments require thorough knowledge of:
oDHL’s import manual’s best practices
oDocument Recognition: Master/House Bill, Commercial Invoice, Packing List, Arrival Notice, etc.
oPort of Entry (Bonded vs. First Port)
WHY JOIN our DHL team ?
At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
Paid time off: Holiday, Float Holiday, Vacation, and Sick
Medical, Prescription, Dental, and Vision plans
401K plan with a match
Employee Discount plan
Tuition Assistance Plan
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
The largest global network with more than 30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision : The Logistics Company for the World
Our Mission : Excellence. Simply Delivered.
Our Purpose : We connect people, improving their lives.
Our Values : Respect & Results
Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility
Work Authorization :
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.